Daniel Kerwin Email & Phone Number
Principal Software Engineer @ Daedaline
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Daniel Kerwin Location
- West Footscray, VIC, AU
Daniel Kerwin Work
- 2024 -now Principal Software Engineer @
- 2021 -2024 Principle, Software Development Engineering @
- 2018 -2021 Director, Software Development Engineering @
- 2018 -2018 Manager, Software Development Engineering @
- 2017 -2018 Global Lead, Data Productivity, Analytics @
- 2016 -2017 Regional Lead, Consulting Services and Analytics @
- 2015 -2016 Regional Lead, Consulting Services @
- 2014 -2015 Program Lead and Business Optimisation @
- 2011 -2014 Program Manager @
- 2009 -2011 Business Analyst @
- 2007 -2009 Pricing Analyst @
- 2006 -2007 Area Manager @
- 2005 -2006 Team Leader @
Daniel Kerwin Education
- Customer Contact Solutions
Diploma of Contact Centre Leadership (Contact Centre Management)
2006-2007 - STARS, RTO
Certificate IV (Customer Contact)
2005-2006 - STARS, RTO
Certificate III (Customer Contact)
2004-2005 - St Helena Secondary College
Victorian Certificate of Education
1995-2001
Daniel Kerwin Skills
- Contact Centers
- Call Center
- Customer Experience
- Workforce Management
- Outsourcing
- Vendor Management
- Telecommunications
- Team Leadership
- Customer Satisfaction
- Process Improvement
- Team Management
- Telemarketing
- Account Management
- Stakeholder Management
- Business Analysis
- Business Process Improvement
- Change Management
- Customer Service
- Performance Management
- Coaching
- Operations Management
- Project Management
- Forecasting
- Offshoring
- Analytics
- Salesforce.com
- Management
- Training
- Sales
- Program Management
- CTI
- JavaScript
- HTML
- Chat
- Web Chat
- Consulting
- Call Centers
- Analysis
- Pre-sales
- Leadership
- SDLC
- Angular
- Front-end Development
- CSS
- Business Development
- Front End Development
- Pre Sales
Daniel Kerwin Summary
- Daniel Kerwin, based in West Footscray, VIC, AU, is currently a Principal Software Engineer at Daedaline. Daniel Kerwin brings experience from previous roles at LivePerson. Daniel Kerwin holds a 2006 - 2007 Diploma of Contact Centre Leadership in Contact Centre Management @ Customer Contact Solutions. With a robust skill set that includes Contact Centers, Call Center, Customer Experience, Workforce Management, Outsourcing and more. Daniel Kerwin has 2 emails and 3 mobile phone numbers on RocketReach.
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