Daniel Guglielmo Email & Phone Number
Senior Manager - Workforce Management, Training, and Quality Assurance
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Daniel Guglielmo Location
- New Rochelle, NY, US
Daniel Guglielmo Work
- Senior Manager - Workforce Management, Training, and Quality Assurance @ Paraco (September 2023 - Present)
- Co-Chair Mental Health Employee Resource Group @ (January 2023 - September 2023)
- Workforce Management Program Manager-Trust and Safety Vendor Enablement @ (January 2022 - September 2023)
- Workforce Management Program Manager @ Paraco Gas Corporation (December 2017 - December 2021)
- Route Driver @ Paraco Gas Corporation (August 2014 - November 2017)
- Forklift Operator @ Paraco Gas Corporation (August 2012 - July 2014)
- Dock Worker @ Paraco Gas Corporation (August 2010 - July 2012)
Daniel Guglielmo Education
- iona collge
Bachelor's degree (PSYCHOLOGY)
2013-2017
Daniel Guglielmo Skills
- Force Management
- Call Routing
- Contact Center Operations
- Workforce Analytics
- Forecasting
- Contact Centers
- Workforce Management
- Domo
- CDL Class A
- Hazardous Materials
- Data Analysis
- Budgeting
- Budget Management
- Recruiting
- Customer Experience
- Analytical Skills
- Customer Relationship Management (CRM)
- Vendor Management
- Analytics
- Microsoft Excel
- Reporting & Analysis
- Scheduling
- CDL
- Operational Efficiency
- Microsoft Office
- Quality Assurance
- Data Analytics
- Management
- Contact Center Management
- Workforce Planning
- Schedules
- Leadership
- Routing
- Reporting
- Predictive Modeling
- Field Operations
- Consulting
- Business Intelligence (BI)
- Adherence
- Materials
- SQL
- Tableau
- User Experience (UX)
- UX Research
- Business Process Outsourcing (BPO)
Daniel Guglielmo Summary
- Daniel Guglielmo, based in New Rochelle, NY, US, is currently a Senior Manager - Workforce Management, Training, and Quality Assurance at Paraco. Daniel Guglielmo brings experience from previous roles at Etsy and Paraco Gas Corporation. Daniel Guglielmo holds a 2013 - 2017 Bachelor's degree in PSYCHOLOGY @ iona collge. With a robust skill set that includes Force Management, Call Routing, Contact Center Operations, Workforce Analytics, Forecasting and more. Daniel Guglielmo has 1 emails and 2 mobile phone numbers on RocketReach.
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