Daniel Cornejo Email
Strategy + Transformation Manager @ American Express
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Daniel Cornejo Location
- Phoenix, AZ, US
Daniel Cornejo Work
- 2022 -now Strategy + Transformation Manager @
- 2025 -now Council Member @
- 2024 -now Executive Board Member @
- 2024 -now Executive Board Member @
- 2019 -2022 Engineering Project Leader @
- 2016 -2022 Executive Board Member @
- 2015 -2019 Vendor and Operations Manager @
- 2014 -2018 Treasurer @
- 2014 -2018 President @
- 2014 -2015 Trade Marketing Regional Supervisor @
- 2012 -2014 Program Management Office Manager @
- 2011 -2012 ERP Solution Administrator @
- 2009 -2011 Workforce Specialist @
- 2009 -2009 Chief Concierge @
- 2007 -2009 General Store Manager @
Daniel Cornejo Education
- Harvard Business School
Professional Certificate (People Leadership)
- Harvard Business School
Executive Business Certificate (Financial Accounting)
- Universidad Tecmilenio
Bachelor’s Degree (Industrial Engineering)
- Tecnológico de Monterrey
High School (Model U.N., Student Matters Department, Culture Broadcast Department, Theater Staff Leader, Dance Ensemble)
Daniel Cornejo Skills
- Call Centers
- Workforce Management
- Contact Centers
- Forecasting
- Outsourcing
- Project Management
- BPO
- Microsoft Excel
- Telecommunications
- Contact Center Management
- MIS
- Management
- Avaya
- Team Management
- COPC
- Customer Satisfaction
- Key Performance Indicators
- ERP
- Service Delivery
- Vendor Management
- Team Leadership
- Call Center Development
- Sla
- Customer Experience
- Process Scheduler
- Inbound Marketing
- IVR
- Outsourcing Management
- Business Continuity Planning
- Disaster Recovery
- IEX Total View
- TOPS
- Contact Center Management Systems
- Staffing Models
- Forecasting & Scheduling
- Microsoft Excel Advanced
- CRM
- Operations Management
- ISMS
- Performance Management
- Technical Support
- Business Process Improvement
- Process Improvement
- IT Service Management
- Quality Assurance
- ISO 27001 Auditor
- Information Security Management Systems
- Retail
- Sales
- Sales Operations
- Forecasting and Scheduling
Daniel Cornejo Summary
- Daniel Cornejo, based in Phoenix, AZ, US, is currently a Strategy + Transformation Manager at American Express. Daniel Cornejo brings experience from previous roles at Ballet Arizona, GPECC - Greater Phoenix Equality Chamber of Commerce, Phoenix Storm Rugby Football Club and American Express. Daniel Cornejo holds a Professional Certificate in People Leadership @ Harvard Business School. With a robust skill set that includes Call Centers, Workforce Management, Contact Centers, Forecasting, Outsourcing and more. Daniel Cornejo has 3 emails on RocketReach.
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