Daniel Cook Email
Head of Ticketing @ WRU - Welsh Rugby Union
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Daniel Cook Location
- Cardiff, GB
Daniel Cook Work
- Head of Ticketing @ (March 2025 - Present)
- Digital Ticketing and Customer Operations Manager @ (November 2023 - March 2025)
- Digital Ticketing and Customer Service Manager @ (January 2023 - November 2023)
- CSM @ (December 2019 - December 2022)
- Chief Operating Officer @ (August 2025 - Present)
- Advisory Board Member @ (July 2023 - August 2025)
- Strategy and Performance Manager @ (September 2018 - December 2019)
- Customer Service Team Manager @ (June 2014 - September 2018)
- Customer Service Supervisor @ (June 2012 - June 2014)
- Customer Service Representative @ (April 2008 - June 2012)
Daniel Cook Education
- The Open University
Bachelor of Applied Science - BASc (Business, Management, Marketing, and Related Support Services)
2019-2024 - University of Glasgow
MBA Essentials
- Georgia Institute of Technology
User Experience Design
- University of California, Davis
The Strategy of Content Marketing
- University of London
Corporate Strategy
- Lund University
AI (Business & Future of Work)
- Yale University
Connected Leadership
Daniel Cook Skills
- Analytical Skills
- Analytics
- Artificial Intelligence (AI)
- Big-Picture Thinking
- Box Office Management
- Budget Management
- Business Development
- Business Insights
- Business Planning
- Business Process Improvement
- Business Relationship Management
- Business Strategy
- Business-to-Business (B2B)
- Change Management
- Coaching
- Commercial Awareness
- Communication
- Contact Center Management
- Contract Management
- Contract Terms
- Creative Problem Solving
- Crisis Management
- Critical Thinking
- Cross-functional Collaborations
- Customer Engagement
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Data Analysis
- Event Management
- Event Planning
- Event Sales
- Events
- Executing Events
- Financial Analysis
- Guest Experience
- Guest Service Management
- Hospitality Management
- Information Management
- International Events
- Leadership
- Lean Six Sigma
- Management
- Microsoft Excel
- Microsoft Office
- Operational Streamlining
- Operations
- Operations Management
- People Management
- Presentation Skills
- Presenting Solutions
- Problem Analysis
- Problem Solving
- Process Efficiency
- Project Delivery
- Quality Assurance
- Regulatory Compliance
- Root Cause Analysis
- Sales Processes
- Salesforce.com
- Service Delivery
- Service Improvement
- Sports
- Spreadsheets
- Stakeholder Management
- Start-ups
- Strategic Planning
- Strategy Implementation
- Team Development
- Team Leadership
- Team Management
- Ticket Sales
- Ticketing Systems
- Ticketmaster
- Training & Development
- VIP Services
- VIP management
- Venue Management
Daniel Cook Summary
- Daniel Cook, based in Cardiff, GB, is currently a Head of Ticketing at WRU - Welsh Rugby Union. Daniel Cook brings experience from previous roles at WRU - Welsh Rugby Union and Different Breed ®. Daniel Cook holds a 2019 - 2024 Bachelor of Applied Science - BASc in Business, Management, Marketing, and Related Support Services @ The Open University. With a robust skill set that includes Analytical Skills, Analytics, Artificial Intelligence (AI), Big-Picture Thinking, Box Office Management and more. Daniel Cook has 2 emails on RocketReach.
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