Head of Support and CX Transformation @ (March 2015 - January 2016)
Technical Program and Operational Strategy Leadership @ Soonr (May 2014 - January 2015)
Technical Operations Leadership @ (September 2010 - April 2014)
Technical Support Manager @ 4Home (September 2008 - February 2010)
Technical Support Operations Manager @ (February 2007 - August 2008)
Technical Support Manager @ SightSpeed (March 2006 - February 2007)
Technical Support Lead @ (February 2005 - March 2006)
Technical Support Specialist @ (June 2004 - September 2004)
Technical Support Manager @ (December 2002 - April 2004)
Technical Trainer @ (November 2001 - February 2002)
Technical Support Team Lead @ (May 2000 - May 2001)
Technical Support Engineer @ Covad Communications (September 1999 - May 2000)
Daniel Cepeda Education
Bakersfield College
Associate of Arts and Sciences - AAS (LIBERAL ARTS AND SCIENCES, GENERAL STUDIES AND HUMANITIES)
1998
Daniel Cepeda Skills
Communication
Credit
Credit Analysis
Credit Cards
Credit Counseling
Credit Restoration
Credit Risk
Cross Functional Relationship Building
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Training
Customer Support
Customer-focused Service
Finance
Google Chrome
Inspire
Leadership
Lines Of Credit
Literacy
Product Training
Team Building
Team Leadership
Team Management
Technical Support
Train the Trainer
Training
Windows
Zendesk
iOS
macOS
Daniel Cepeda Summary
Daniel Cepeda, based in Sacramento, CA, US, is currently a Senior Technical Project Manager (Technical Program Leadership) at Apple. Daniel Cepeda brings experience from previous roles at HouseCanary, Soonr, Milestone Technologies, Inc. and 4Home. Daniel Cepeda holds a Associate of Arts and Sciences - AAS in LIBERAL ARTS AND SCIENCES, GENERAL STUDIES AND HUMANITIES @ Bakersfield College. With a robust skill set that includes Communication, Credit, Credit Analysis, Credit Cards, Credit Counseling and more. Daniel Cepeda has 1 emails and 2 mobile phone numbers on RocketReach.
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