1999 -
2011 Senior Contact Center Operations Manager, Fraud @
Daniel Burch Education
Virginia Commonwealth University
(Business Administration)
1995
-
1999
Virginia Commonwealth University
Bachelor of Science
1999
James Abbott Call Center School
Midlothian High School
Daniel Burch Skills
Workforce Management
Presence to Lead
Operations Management
Process Improvement
Six Sigma
Outsourcing
Business Process Design
Forecasting
Call Center
Presence
Training
Start-ups
Call Centers
Management
Leadership
Customer Satisfaction
Recruiting
Networking
Vendor Management
Customer Service
Filipino
Operations Experience
Licensing
Reporting
OPs
Routing
Surveying
Advertising Agency
Doors
Customer Relationship Management Crm
Philippines
Motivational Speaking
Quarter
Key Performance Indicators
Business Development
Staff Development
Infrastructure
Business Administration
Sop
Market
Yield
Analysis
Queues
Hiring
Ancillary
Sourcing
Consumer
Responsibility
Financial Transactions
Debt Management
Nicaragua
Portals
Colorado
Schools
Strategy
Exempt
16mm
Program Management
Settlement
Location
Canada
Internal Audit
Concepts
Seven Habits of Highly Effective People
Operations
Team Leadership
Risk Management
Sales
Contractual Agreements
Fee
Gemba
Shares
Suppliers
Virginia
Metrics
Marketplace
Institutions
Florida
Concerts
Management Consulting
Business Analysis
Manufacturing
Government
Auto
Accountability
Retail
Culture
Budgets
Telephony
Aligning
Cross Functional Team Leadership
System
Branding
Business Strategy
Performance Management
Buying
Customer Service Operations
Marketing
Insurance
Fortune 100
Quality Assurance
Methodology
Project
Account Management
Stage
Executive Management
Daily Operations
Back Office
Touch
Business Services
Calls
Continuous Improvement Culture
Net Promoter Score
Data Recovery
Reports
Capital
Chat
Footwear
IVR
Career Development
Agents
Delivery
Jd Power
Distribution
Lean Manufacturing
Bad Debt
Revenue
Business Process Management
Costa Rica
Route
Employee Benefits
Disputes
Threads
Supply Chain
Start Ups
Team Building
Technically Astute
Negotiation
Floors
Subject Matter Expert
Service Levels
Golang
Design
Buyers
Sales Management
Loops
Interest Rates
Customer Experience
Contact Centers
Science
Loan Servicing
Change Management
Csat
Solution
Entrepreneurship
Coaching
E Commerce
Project Management
New Business Development
Primary Focus
Business Process Improvement
Waivers
CRM
Supply
Customer Relationship Management
Daniel Burch Summary
Daniel Burch, based in Midlothian, VA, US, is currently a Director of Client Services at Pay-Plus® Solutions, Inc.. Daniel Burch brings experience from previous roles at West Creek Financial, Common Threads Distribution, Agilex Technologies and Capital One. Daniel Burch holds a 1995 - 1999 Virginia Commonwealth University. With a robust skill set that includes Workforce Management, Presence to Lead, Operations Management, Process Improvement, Six Sigma and more. Daniel Burch has 2 emails and 1 mobile phone numbers on RocketReach.
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