Technical Support Manager @ (April 2013 - October 2017)
Account Advocate @ (June 2012 - April 2013)
Support Representative @ (September 2011 - June 2012)
Daniel Buckley Education
Monroe Community College
Daniel Buckley Skills
Workflow Management
Internal & External Clients
Teamwork
Relationship Building
Problem Solving
Coaching
Microsoft Office
Team Leadership
Strategic Planning
Customer Journeys
Key Performance Indicators
Business Reporting
Presentations
Account Planning
Leadership
Executive Visibility
Voice of the Customer
Customer Engagement
Post-Sales Support
Customer Service Representatives
Supportive Services
Support Management
Technical Project Leadership
Account Management
Written Communication
Performance Metrics
Customer Success
Customer Satisfaction
Customer Experience
Communication
Coaching & Mentoring
Analytical Skills
Customer Retention
VoIP
Customer Service
Management
Call Centers
Solution Selling
SaaS
Unified Communications
Telephony
Salesforce.com
Telecommunications
Cloud Computing
Networking
Managed Services
MPLS
IP
Contact Centers
Voice over IP (VoIP)
Software as a Service (SaaS)
Internet Protocol (IP)
Research
Microsoft Excel
Project Management
Marketing
Internet Protocol Ip
Nonprofits
Voice Over Ip Voip
Software as a Service Saas
Voice Over Ip
Software as a Service
Internet Protocol
Daniel Buckley Summary
Daniel Buckley, based in Round Rock, TX, US, is currently a Director, Escalations at Kaseya. Daniel Buckley brings experience from previous roles at Box, Verizon Business and Mitel. Daniel Buckley holds a Monroe Community College. With a robust skill set that includes Workflow Management, Internal & External Clients, Teamwork, Relationship Building, Problem Solving and more. Daniel Buckley has 2 emails and 1 mobile phone numbers on RocketReach.
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