Daniel Bryant Email
Head of Support and Service Management @ Virtual1
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Daniel Bryant Location
- London, GB
Daniel Bryant Work
- Head of Support and Service Management @ (September 2016 - Present)
- Senior Service Delivery Manager @ (September 2014 - Present)
- Service Delivery Manager Voxclever and Ntwine @ (January 2013 - September 2014)
- Customer Service Manager @ (November 2006 - January 2013)
- Engineering Supervisor @ (March 2001 - November 2006)
Daniel Bryant Education
- Warwick School
(Business, Finance)
Daniel Bryant Skills
- Avaya
- Avaya Technologies
- Business Process Improvement
- Business Relationship Management
- Call Centers
- Change Management
- Cloud Computing
- Communication
- Contact Centers
- Customer Experience
- Customer Service
- Customer Success
- Ethernet
- IP
- IT Service Management
- ITIL
- ITIL v3 Foundations Certified
- Incident Management
- Incident Reporting
- Internet Protocol (IP)
- KPI Implementation
- LAN-WAN
- Leadership
- MPLS
- Major Incident Management
- Managed Services
- Management
- Multiprotocol Label Switching (MPLS)
- Net Promoter Score
- Network Engineering
- Networking
- Operations Management
- Performance Management
- Problem Management
- SIP
- SLA
- Service Delivery
- Service Desk
- Service Desk Management
- Service Improvement
- Solution Selling
- Team Leadership
- Team Management
- Telecommunications
- Telephony
- Troubleshooting
- Unified Communications
- VoIP
- Voice over IP (VoIP)
Daniel Bryant Summary
- Daniel Bryant, based in London, GB, is currently a Head of Support and Service Management at Virtual1. Daniel Bryant brings experience from previous roles at Virtual1, Voxclever, Ip Integration and RGT. Daniel Bryant holds a Warwick School. With a robust skill set that includes Avaya, Avaya Technologies, Business Process Improvement, Business Relationship Management, Call Centers and more.
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