Service and Relationship Manager @ (June 2015 - July 2019)
Training * Competence Project SME @ (June 2014 - June 2015)
Complaints Team Coach and First Line Manager @ (June 2012 - June 2014)
Daniel Birch Education
University of Staffordshire
Bachelor of Arts - BA (Journalism)
2001-2004
Daniel Birch Skills
Service Delivery
Business Relationship Management
Customer Experience
Outsourcing
Business Process
Team Management
Customer Relationship Management (CRM)
Customer Service
Service-Level Agreements (SLA)
Service Delivery Management
Change management
Stakeholder management
Senior Stakeholder Management
Budget Management
Commercial Management
People Management
Incident Management
Daniel Birch Summary
Daniel Birch, based in Reading, Reading, United Kingdom, is currently a Business Implementation Manager at Tower Cold Chain . Daniel Birch brings experience from previous roles at Tower Cold Chain and M&G Prudential. Daniel Birch holds a 2001 - 2004 Bachelor of Arts - BA in Journalism @ University of Staffordshire. With a robust skill set that includes Service Delivery, Business Relationship Management, Customer Experience, Outsourcing, Business Process and more. Daniel Birch has 2 emails on RocketReach.
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