Daniel Abraham Email
Manager – Digital Care Programs @ Rogers Communications
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Daniel Abraham Location
- Richmond Hill, ON, CA
Daniel Abraham Work
- 2016 -now Manager – Digital Care Programs @
- 2011 -2016 Manager – Performance Support @
- 2006 -2010 Team Manager @
Daniel Abraham Education
- Toronto School of Business
Diploma (Network and System Administration/Administrator)
2000-2001 - Addis Ababa University
Daniel Abraham Skills
- Customer Experience
- Contact Centers
- Call Center
- Workforce Management
- Telecommunications
- Project Management
- Analytics
- Avaya
- Call Centers
- Customer Retention
- IVR
- Vendor Management
- Wireless
- Customer Satisfaction
- SDLC
- Quality Assurance
- Testing
- Business Analysis
- System Testing
- User Acceptance Testing
- Software Project Management
- Software Development
- Quality Center
- Databases
- Test Planning
- SQL
- Project Planning
- Business Requirements
- Leadership
- Process Improvement
- HP Quality Center
- Test Strategy
- Regression Testing
- Test Cases
- Requirements Analysis
- Agile Methodologies
- Project Portfolio Management
- Software Development Life Cycle
- Oracle
- MS Project
- Project Delivery
- Analysis
- Test Management
- QTP
- Release Management
Daniel Abraham Summary
- Daniel Abraham, based in Richmond Hill, ON, CA, is currently a Manager – Digital Care Programs at Rogers Communications. Daniel Abraham brings experience from previous roles at Rogers Communications. Daniel Abraham holds a 2000 - 2001 Diploma in Network and System Administration/Administrator @ Toronto School of Business. With a robust skill set that includes Customer Experience, Contact Centers, Call Center, Workforce Management, Telecommunications and more. Daniel Abraham has 1 emails on RocketReach.
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