Danial Muhammad Email
Vice President, Head of Customer Service @ Affin Hwang Investment Bank
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Danial Muhammad Location
- Kuala Lumpur, MY
Danial Muhammad Work
- 2020 - now Vice President, Head of Customer Service @
- now
- 2019 - 2020 Manager, Customer Service and Call Centre @
- 2016 - 2019 Assistant Manager, Regional Candidate Care @
- 2013 - 2016 Contact Center Supervisor @
- 2013 - 2013 Call Centre Manager @ United Overseas Bank Limited (UOB)
- 2010 - 2012 Customer Service Manager @
- 2009 - 2010 Telesales Consultant @
- 2008 - 2009 Anti-Money Laundry Analyst @
- 2006 - 2008 CitiPhone Supervisor @
- 2005 - 2006 CitiPhone Officer @
Danial Muhammad Education
- Paris Graduate School of Management 2016 - 2019
- University Putra Malaysia 2000 - 2003
Danial Muhammad Skills
- Customer Experience
- Customer Service
- People Management
- Credit Cards
- Banking
- Cross Selling
- Customer Satisfaction
- Retail Banking
- Credit
- Call Centers
- Business Analysis
- Process Improvement
- Outsourcing
- Contact Centers
- CRM
- Performance Management
- Operations Management
- Business Development
- Sales
- Microsoft Office
- Team Management
- Team Building
- Management
- Team Leadership
- Soft Skills
- Training
- Leadership
- CTI
- Softphone
- Relationship Management
- Net Promoter Score
- Project Management
- Coaching
- Microsoft Excel
- Strategic Planning
- Business Strategy
- Recruiting
- Change Management
Danial Muhammad Summary
- Danial Muhammad, based in Kuala Lumpur, MY, is currently a Vice President, Head of Customer Service at Affin Hwang Capital. Danial Muhammad brings experience from previous roles at Affin Hwang Capital, GREAT EASTERN, SEEK and DHL. Danial Muhammad holds a 2016 - 2019 Paris Graduate School of Management. With a robust skill set that includes Customer Experience, Customer Service, People Management, Credit Cards, Banking and more. Danial Muhammad has 2 emails on RocketReach.
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Danial Muhammad
Vice President, Head of Customer Service
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