Danial Muhammad Email
Vice President, Head of Customer Service @ Affin Hwang Investment Bank
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Danial Muhammad Location
- Kuala Lumpur, MY
Danial Muhammad Work
- 2020 -now Vice President, Head of Customer Service @
- 2019 -2020 Manager, Customer Service and Call Centre @
- 2016 -2019 Assistant Manager, Regional Candidate Care @
- 2013 -2016 Contact Center Supervisor @
- 2013 -2013 Call Centre Manager @ United Overseas Bank Limited (UOB)
- 2010 -2012 Customer Service Manager @
- 2009 -2010 Telesales Consultant @
- 2008 -2009 Anti-Money Laundry Analyst @
- 2006 -2008 CitiPhone Supervisor @
- 2005 -2006 CitiPhone Officer @
Danial Muhammad Education
- Paris Graduate School of Management
International Executive Master of Business Administration (Strategic Project Management)
2016-2019 - University Putra Malaysia
Diploma in Engineering (Multimedia Technology)
2000-2003
Danial Muhammad Skills
- Customer Experience
- Customer Service
- People Management
- Credit Cards
- Banking
- Cross Selling
- Customer Satisfaction
- Retail Banking
- Credit
- Call Centers
- Business Analysis
- Process Improvement
- Outsourcing
- Contact Centers
- CRM
- Performance Management
- Operations Management
- Business Development
- Sales
- Microsoft Office
- Team Management
- Team Building
- Management
- Team Leadership
- Soft Skills
- Training
- Leadership
- CTI
- Softphone
- Relationship Management
- Net Promoter Score
- Project Management
- Coaching
- Microsoft Excel
- Strategic Planning
- Business Strategy
- Recruiting
- Change Management
Danial Muhammad Summary
- Danial Muhammad, based in Kuala Lumpur, MY, is currently a Vice President, Head of Customer Service at Affin Hwang Capital. Danial Muhammad brings experience from previous roles at GREAT EASTERN, SEEK, DHL and United Overseas Bank Limited (UOB). Danial Muhammad holds a 2016 - 2019 International Executive Master of Business Administration in Strategic Project Management @ Paris Graduate School of Management. With a robust skill set that includes Customer Experience, Customer Service, People Management, Credit Cards, Banking and more. Danial Muhammad has 2 emails on RocketReach.
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