Technical Support Manager - Client ProSupport @ (March 2019 - July 2022)
Senior Team Manager - Dell and EMC @ (August 2018 - March 2019)
Team Manager - Dell and EMC @ (October 2011 - August 2018)
Resolution Specialist - Dell and EMC @ (December 2008 - October 2011)
Technical Support Professional - Dell and EMC @ (June 2007 - December 2008)
Realtor @ (September 2003 - May 2007)
Dane Martin Education
FastTrain of Tampa
Management Information Systems (Management Information Systems, General)
2006-2007
Western Governors University
(Business - IT Management)
Dane Martin Skills
Escalation
Call Center
BPO
CCNA
CompTIA Network+ Certified
CompTIA A+ Certification
Project+
Team Management
Service Delivery
Workforce Management
Technical Support
Customer Experience
Customer Satisfaction
Call Center Development
Troubleshooting
Help Desk Support
Computer Hardware
XP
Dell Computers
Incident Management
Windows 7
Customer Support
Avaya
Service Desk
Issue Resolution
Call Centers
Laptops
A+ Certified
Contact Centers
Networking
Service Level Agreements
Operating Systems
Hardware
Contact Center Operations
Sla
Servers
Service Level Management
Service Desk Management
Process Management
Cross Functional Team Leadership
Business Process Improvement
Computer Hardware Troubleshooting
Vendor Management
Project Management
Team Building
Technical Leadership
Customer Service
Team Leadership
Network Troubleshooting
Career Development Coaching
Dane Martin Summary
Dane Martin, based in Edmond, OK, US, is currently a Manager 2 - Enterprise Solutions at Dell EMC. Dane Martin brings experience from previous roles at Dell EMC and Concentrix. Dane Martin holds a 2006 - 2007 Management Information Systems in Management Information Systems, General @ FastTrain of Tampa. With a robust skill set that includes Escalation, Call Center, BPO, CCNA, CompTIA Network+ Certified and more. Dane Martin has 2 emails and 2 mobile phone numbers on RocketReach.
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