Dana M. Email & Phone Number
Product Owner - Agile Cross-Serve Team @ NRG Energy
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Dana M. Location
- Phoenix, AZ, US
Dana M. Work
- 2023 -now Product Owner - Agile Cross-Serve Team @
- 2022 -now Sr. Continuous Improvement Analyst @
- 2018 -2021 Workforce Management Analyst @
- 2001 -2012 Executive Director of Training and Quality Assurance @
- 2000 -2001 Data Analyst - Prospect Profile @
- 1997 -2000 Manager of the Annual Fund @
Dana M. Education
- S.A.I.C. - School of the Art Institute of Chicago
Bachelor of Fine Arts (BFA)
Dana M. Skills
- Process Improvement
- Contact Center Operations
- Coaching & Mentoring
- Workforce Management
- Aspect eWFM
- Data Analysis
- Business Process Outsourcing (BPO)
- Performance Management
- Quality Assurance
- Statistical Data Analysis
- Forecasting
- Analytical Skills
- Pivot Tables
- Sales Management
- Instructional Design
- Scheduling
- Microsoft Power BI
- Microsoft Excel
- PowerPoint
- Microsoft Word
- Avaya CMS
- Team Building
- Coaching
- Instructor-led Training
- Leadership
- Management
- Training
- Skilled Multi-tasker
- Team Motivation
- Communication
- Capacity Planning
- NICE IEX
- Internal & External Clients
- Thrive in A Fast-paced Environment
- Integrity
- Needs Analysis
- Adult Learning Theory
- Success Driven
- Customer Service Training
- Ethics
- Commitment towards work
- Sales Process
- Sales Hiring
- Skilled Multi Tasker
- New Hire Orientations
- Sales
- Customer Retention
- Exceed Sales Goals
- Team Building Facilitation
- Mentoring
- Kirkpatrick
- E Learning
- Blended Learning
- Talent Management
- Instructor Led Training
- WebEx
- ADDIE
- Soft Skills Training
- New Hire Training
- Leadership Development
- Captivate
- Articulate Studio
- Change Management
- Customer Service
- Sales Trainings
- Internal And External Clients
- Thrive In A Fast Paced Environment
- Call Centers
Dana M. Summary
- Dana M., based in Phoenix, AZ, US, is currently a Product Owner - Agile Cross-Serve Team at NRG Energy. Dana M. brings experience from previous roles at NRG Energy, International Cruise & Excursions, Inc. and Grenzebach Glier and Associates. Dana M. holds a Bachelor of Fine Arts (BFA) @ S.A.I.C. - School of the Art Institute of Chicago. With a robust skill set that includes Process Improvement, Contact Center Operations, Coaching & Mentoring, Workforce Management, Aspect eWFM and more. Dana M. has 1 emails and 3 mobile phone numbers on RocketReach.
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