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Dan Scott Location
United States
Dan Scott Work
Digital Workplace Process and Platform Analyst @ (July 2025 - Present)
Sr Manager, IT End User Services @ (February 2022 - April 2025)
Senior IT Service Manager @ (April 2021 - February 2022)
Director of Operational Excellence @ (July 2020 - March 2021)
Head Of Customer Experience @ (August 2018 - July 2020)
IT Volunteer Chair @ (August 2016 - June 2018)
Service Desk Manager @ (April 2014 - December 2015)
Service Desk Team Lead @ (October 2012 - April 2015)
Senior Service Desk Analyst @ (January 2012 - October 2012)
Service Desk Analyst @ (November 2010 - January 2012)
IT Manager @ St Paul's Hammersmith (May 2007 - November 2010)
Data Logistican @ (August 2005 - December 2005)
Dan Scott Education
University of Maryland Global Campus
Bachelor of Science - BS (Information Systems Management)
2016-2022
Bridgwater & Taunton College
GNVQ (ICT & Computing)
2001-2003
Dan Scott Skills
Budgeting
Business Intelligence
Business Process Re-engineering
Change Management
Charity Work
Claude Cowork
Continuous Improvement
Cross-Functional Orchestration
Customer Experience
Customer Insight
Customer Relationship Management (CRM)
Customer Service
Cybersecurity
ISO 27001
IT Business Strategy
IT Operations
IT Service Management
ITIL
ITIL CSI
ITIL Implementation
ITIL Process
ITIL Process Implementation
ITIL Service Strategy
Incident Management
Information Security Management
Leadership
Management
Outsourcing
Platform Adoption
Process Improvement
Project Delivery
SLA
Service Delivery
Service Desk
Service Desk Management
Service Management
ServiceNow
ServiceNow Administration
Software Implementation
Standard Operating Procedure (SOP)
Team Leadership
Team Management
Technical Training
User Enablement
Zendesk
Zendesk Administration
Customer Relationship Management Crm
Operations
Customer Relationship Management
Dan Scott Summary
Dan Scott, based in United States, is currently a Digital Workplace Process and Platform Analyst at Suna Solutions. Dan Scott brings experience from previous roles at Illumina, dunnhumby and FoodServiceDirect.com. Dan Scott holds a 2016 - 2022 Bachelor of Science - BS in Information Systems Management @ University of Maryland Global Campus. With a robust skill set that includes Budgeting, Business Intelligence, Business Process Re-engineering, Change Management, Charity Work and more. Dan Scott has 1 emails and 1 mobile phone numbers on RocketReach.
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