Director of Customer Care Planning and Technology @ (October 2020 - February 2022)
Global Head of Workforce Management and Planning - Customer Care @ (November 2018 - September 2020)
Head of Forecasting and Planning - UK and I Customer Service @ (April 2018 - November 2018)
Head of CS Planning and Analytics @ (February 2016 - April 2018)
Workforce Planning and Operations Manager @ (September 2013 - November 2015)
Games Workforce Consultant @ (April 2015 - May 2015)
Career change mentor @ (February 2015 - April 2015)
Interim Head of Resource Planning @ (September 2012 - June 2013)
Workforce Operations Manager @ (December 2011 - September 2012)
Workforce Planning Lead - Olympic Park @ (February 2010 - December 2011)
Lead Contact Delivery Manager @ (March 2008 - February 2010)
Head of National Resourcing @ (April 2007 - March 2008)
Lead Resource Manager @ (May 2005 - April 2007)
Forecasting and Scheduling Manager @ (March 2004 - April 2005)
Planning, Reporting and Quality Manager @ (April 1999 - March 2004)
Statistics Analyst @ (June 1996 - April 1999)
Dan Gordon Education
University of Reading
BSc (Statistics)
1993-1996
Shenfield High School 1986-1993
Dan Gordon Skills
Event Management
Management
Leadership
Project Planning
Event Planning
Program Management
Stakeholder Management
Operations Management
Business Process Improvement
Team Leadership
Performance Management
Workforce Planning
Team Management
Change Management
Training
Volunteer Management
Budgets
Project Management
Demand Forecasting
Data Analysis
Outsourcing
Operational Planning
Forecasting
Coaching
Workforce Management
Resource Management
Teamwork
Project Delivery
Human Resources
Strategy
Recruiting
Call Centers
Time Management
Customer Service
Integration
CRM
Process Improvement
Business Analysis
Project Portfolio Management
ERP
Customer Experience
Analysis
Business Transformation
Employee Engagement
Risk Management
Management Consulting
Service Delivery
Vendor Management
Freelance Writing
Stadiums
Sales
Strategic Planning
Dan Gordon Summary
Dan Gordon, based in Maldon, GB, is currently a Operations Manager, Park Operations and Venues at London Legacy Development Corporation. Dan Gordon brings experience from previous roles at StadiaGaga, WorldRemit and Deliveroo. Dan Gordon holds a 1993 - 1996 BSc in Statistics @ University of Reading. With a robust skill set that includes Event Management, Management, Leadership, Project Planning, Event Planning and more. Dan Gordon has 2 emails on RocketReach.
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