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Dan Eddie Location
Cheltenham, GB
Dan Eddie Work
Director Customer Operations @ (April 2026 - Present)
Director Of Customer Service @ (November 2021 - April 2026)
Founder @ ShiftingCulture (February 2016 - November 2021)
Customer Experience Director @ (January 2019 - October 2021)
IUC Contact Director @ (May 2016 - December 2018)
Head of Cultural Transformation @ (July 2015 - January 2016)
Head of Customer Services @ (June 2013 - June 2015)
Customer Services Director @ AXA Wealth (June 2007 - June 2013)
Head of Originations Contact Centres @ (October 2003 - July 2007)
Operations Call Centre Manager @ Global Home Loans (January 2003 - January 2004)
Call Centre Manager @ First Direct (October 1995 - October 2003)
Dan Eddie Education
Leeds Metropolitan University
2:2 (Human Movement Studies)
1989-1992
Silcoates
Dan Eddie Skills
Recruiting
Presenting Solutions
Restructuring
People Skills
Strategic Planning
People Development
Operational Excellence
Call Center
Change Management
Coaching
Customer Service
Leadership
Customer Experience
Stakeholder Management
Business Process Improvement
Financial Services
Strategy
Team Management
Call Centers
Management
Employee Engagement
Culture Change
Team Leadership
Customer Retention
Customer Satisfaction
Performance Management
Project Delivery
Business Transformation
Outsourcing
CRM
Business Analysis
Process Improvement
Business Strategy
Relationship Management
Contact Centers
Operations Management
Training
Project Management
Microsoft Excel
Customer Relationship Management
Service Delivery
Leadership Development
Dan Eddie Summary
Dan Eddie, based in Cheltenham, GB, is currently a Director Customer Operations at AXA Health. Dan Eddie brings experience from previous roles at Simplyhealth, ShiftingCulture, Vanarama and Care UK. Dan Eddie holds a 1989 - 1992 2:2 in Human Movement Studies @ Leeds Metropolitan University. With a robust skill set that includes Recruiting, Presenting Solutions, Restructuring, People Skills, Strategic Planning and more. Dan Eddie has 1 emails and 1 mobile phone numbers on RocketReach.
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