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Dan Cuthbert Location
Sevenoaks, GB
Dan Cuthbert Work
Head of Eligibility, Advice and Guidance Line @ (May 2025 - Present)
Judge - UK Contact Centre Forum - Awards @ (October 2017 - Present)
Consultant and Interim to the Contact Centre industry @ (April 2005 - May 2025)
Assignment: Change Consultant @ (July 2023 - January 2024)
Assignment: Contact Centre Transformation Lead @ (January 2022 - October 2022)
Assignment: Head of Customer Service @ (May 2021 - January 2022)
Assignment: Operational Readiness Consultant @ (November 2020 - March 2021)
Assignment: Consultant - Ministry of Justice @ (November 2020 - March 2021)
Assignment: EMEA Service Transformation Programme Manager @ (January 2019 - October 2020)
Assignment: Contact Centres Lead @ (October 2017 - May 2018)
Assignment: Director Of Customer Experience @ (August 2016 - April 2017)
Assignment: Head of Customer Service @ (October 2015 - April 2016)
Assignment: Director of Customer Service (Elevate) @ (March 2015 - October 2015)
Assignment: Director of Customer Service @ (March 2015 - October 2015)
Assignment: Head of Operations @ (November 2014 - March 2015)
Assignment: Head of Service Delivery @ (June 2013 - August 2014)
Assignment: Head of Customer Services @ (April 2012 - April 2013)
Assignment: Head of Multi-Channel Service @ (May 2010 - March 2012)
Assignment: Head of Customer Services @ (August 2009 - May 2010)
Assignment: Head of Training, Development and Recruitment @ (May 2008 - February 2009)
Assignment: Head of Sales @ (February 2007 - April 2008)
Assignment: Head of Customer Service @ (September 2006 - February 2007)
Assignment: Head of outsource relationship with Ventura @ (March 2006 - August 2006)
Assignment: Operations Manager @ (September 2005 - March 2006)
Assignment: Contact Centre launch Consultant @ (April 2005 - August 2005)
Permanent position: Head of Contact Centres @ (February 2004 - April 2005)
Head of Contact Centres @
Permanent position: Operations Manager @ (February 2003 - February 2004)
Permanent position: Sales Manager @ (March 1996 - August 2003)
Dan Cuthbert Education
Sedgehill School
Dan Cuthbert Skills
Contact Centers
Call Center
Team Management
Customer Service
Contact Centre
Customer Experience
Employee Engagement
Change Management
Strategy
People Management
Management
Training
Recruiting
Customer Satisfaction
Process Improvement
Retail
Operations Management
Consultancy
Performance Management
Coaching
Team Leadership
Project Delivery
Service Delivery
Strategic Planning
Leading Change
Telemarketing
Customer Retention
Stakeholder Management
Account Management
Telecommunications
Sales Management
Outsourcing
Culture Change
Program Management
Forecasting
Leadership Development
Service Management
Mentoring
Team Building
Process Engineering
Management Development
Performance Improvement
BPO
Consultants
Leading People
Engagement
Change Leadership
Customer Relations
Budget Management
Business Process Improvement
Business Development
Microsoft Word
Public Speaking
Dan Cuthbert Summary
Dan Cuthbert, based in Sevenoaks, GB, is currently a Head of Eligibility, Advice and Guidance Line at Migrant Help. Dan Cuthbert brings experience from previous roles at The UK Contact Centre Forum Ltd, Cuthbert Contact Centre Consulting, LloydsPharmacy Clinical Homecare and South Central Ambulance Service NHS Foundation Trust. With a robust skill set that includes Contact Centers, Call Center, Team Management, Customer Service, Contact Centre and more. Dan Cuthbert has 2 emails and 1 mobile phone numbers on RocketReach.
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