2020 -now Major Incident Management - Vice President @
2014 -2020 Major Incident Management - Associate @
2012 -2014 Operations Manager @
2011 -2012 Associate @
2006 -2011 Sr. Client Advocate @
2006 -2010 Technical Support Manager @
2006 -2008 Team Manager @
2005 -2006 Project Manager @ COM Solutions, Inc.
2002 -2005 Techincal Support Rep. @
Dan Byers Education
The University of Texas at Austin
(The Coding Bootcamp)
2016-2017
Stautzenberger College
(IT Systems Administration)
Terra Community College
Dan Byers Skills
ITIL
IT Service Management
IT Management
Incident Management
Service Delivery
Management
Sla
Technical Support
Disaster Recovery
Service Desk
Enterprise Software
Visio
Process Improvement
Problem Management
Project Management
CRM
Vendor Management
Cloud Computing
Active Directory
Servers
Data Center
Information Technology
Program Management
IT Operations
Business Continuity
Windows 7
Troubleshooting
Training
IT Strategy
System Deployment
Security
Help Desk Support
Knowledge Management
Change Management
Windows Server
Performance Management
Service Improvement
Outsourcing
SharePoint
Cisco Technologies
ITIL v3 Foundations Certified
ITIL Certified
Virtualization
Managed Services
IT Outsourcing
Service Level Management
Service Management
PMP
MS Project
BMC Remedy
Linux
Node.js
jQuery
Maven
HTML5
Github
Tomcat
React.js
Apache
Java
Bootstrap
Networks
JavaScript
CSS
MySQL
Databases
Dan Byers Summary
Dan Byers, based in Houston, TX, US, is currently a Major Incident Management - Vice President at JPMorgan Chase & Co.. Dan Byers brings experience from previous roles at JPMorgan Chase, Alert Logic and CompuCom. Dan Byers holds a 2016 - 2017 The University of Texas at Austin. With a robust skill set that includes ITIL, IT Service Management, IT Management, Incident Management, Service Delivery and more. Dan Byers has 4 emails on RocketReach.
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