2008 -2010 Problem Coordinator - IT Service Desk @
2001 -2008 Team Leader, IT Service Desk @
1997 -2001 IT Service Desk Bilingual Analyst @
Dan Baker Education
Dawson College
(Computer Science and Technology)
1994-1995
Dan Baker Skills
MS Office Suite
Visual Basic
HTML
Microsoft Office
Crystal Reports
Remedy
Troubleshooting
Service Desk
Customer Service
Team Leadership
Problem Solving
BMC Remedy
Incident Management
IVR
Microsoft Excel
Pivot Tables
Report Writing
Reports
Analysis
Coordination
Quality Management
Change Management
Quality Assurance
Team-oriented
Dependable Team Player
Team Building
Training
Employee Training
Training Delivery
Technical Training
Business Objects
I3
Trending
Call Centers
Call Center Development
Negotiation
ITIL
IT Service Management
IT Management
Business Analysis
Disaster Recovery
Management
Integration
IT Operations
Information Technology
Sla
Leadership
System Administration
Service Delivery
Technical Support
Continuous Improvement
Team Oriented
Dan Baker Summary
Dan Baker, based in Markham, ON, CA, is currently a Business Analyst at National Payroll Institute. Dan Baker brings experience from previous roles at Shoppers Drug Mart. Dan Baker holds a 1994 - 1995 Dawson College. With a robust skill set that includes MS Office Suite, Visual Basic, HTML, Microsoft Office, Crystal Reports and more. Dan Baker has 2 emails and 1 mobile phone numbers on RocketReach.
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