Dan B. Email
Head of Customer Service @ Farcroft Group
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Dan B. Location
- Birmingham, GB
Dan B. Work
- Head of Customer Service @ (August 2024 - Present)
- Head Of Customer Service @ (November 2021 - July 2024)
- Head Of Customer Service @ (November 2017 - November 2021)
- Operations Manager @ (May 2016 - November 2017)
- Customer Service Manager @ (May 2014 - April 2016)
Dan B. Education
- Ninestiles Academy 1999-2006
Dan B. Skills
- Alternative Dispute Resolution
- B2B software
- Business Process Management
- Business Strategy
- Cloud Computing
- Complaint Investigations
- Complaint Management
- Continuous Improvement
- Customer Experience
- Customer Satisfaction
- Customer Satisfaction Research
- Customer Service
- Customer Service Management
- Customer Support
- Dispute Resolution
- ISO 27001
- ISO Standards
- IT Infrastructure Management
- IT Operations Management
- IT Service Delivery
- IT Service Management
- IT Services
- Incident Management
- Internet Service Provider (ISP)
- Leadership
- Managed Services
- Managed service provider
- Management
- Net Promoter Score
- Operations Management
- Performance Management
- Project Management
- Senior Stakeholder Management
- Service Assurance
- Service Delivery
- Service Desk
- Service Desk Management
- Service Improvement
- Service Improvement Plans
- Service-Level Agreements (SLA)
- Software as a Service (SaaS)
- Stakeholder Engagement
- Stakeholder Management
- Strategic Communications
- Strategic Planning
- Strategy
- Support Management
- Telecommunications
- Thought Leadership
- Unified Communications
- Voice over IP (VoIP)
Dan B. Summary
- Dan B., based in Birmingham, GB, is currently a Head of Customer Service at Farcroft Group. Dan B. brings experience from previous roles at Armstrong Bell, Wavenet, Autom8 Group and Magnetic North - Cloud Communications. Dan B. holds a 1999 - 2006 Ninestiles Academy. With a robust skill set that includes Alternative Dispute Resolution, B2B software, Business Process Management, Business Strategy, Cloud Computing and more. Dan B. has 1 emails on RocketReach.
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