Dan Amato Email & Phone Number
Freshservice Admin and Engineer
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Dan Amato Location
- New York, NY, US
Dan Amato Work
- 2025 - now Freshservice Admin and Engineer @ undefined
- 2021 - now ServiceNow Consultant @
- 2021 - 2021 ITSM Specialist @
- 2020 - 2020 ServiceNow Consultant @
- 2019 - 2019 ServiceNow Consultant @
- 2018 - 2018 ServiceNow Consultant @
- 2018 - 2018 ServiceNow Consultant @
- 2017 - 2018 ServiceNow Consultant @
- 2016 - 2017 Information Technology Service Management Analyst @
- 2016 - 2016 ServiceNow Catalog Lead @ GSA Federal Agency
- 2014 - 2015 Information Technology Service Management Analyst @
- 2011 - 2012 Manager, Global Service Desk @
- 2007 - 2011 Manager, Global IT Call Center @
- 2005 - 2007 Manager, Service Desk @ NRG
- 2004 - 2005 Manager, Glucose Technical Support @ Abbott POC
- 2002 - 2004 Manager, Sales Force Help Desk @
- 1999 - 2002 Manager, Sales Force Help Desk @
Dan Amato Education
- Nyack College and Seminary
- null
- Multnomah University
- PC AGE Computer Training School
Dan Amato Skills
- Leadership
- Team Leadership
- ITIL
- Management
- Process Improvement
- Vendor Management
- Change Management
- Quality Assurance
- Program Management
- Outsourcing
- IT Management
- Governance
- CRM
- Integration
- Cross-functional Team Leadership
- Business Process Improvement
- SDLC
- Service Delivery
- Business Analysis
- Business Process
- IT Service Management
- IT Strategy
- PMP
- SharePoint
- IT Operations
- Resource Management
- Disaster Recovery
- Project Management
- Concerto
- Development
- Quality Management
- Customer Relationship Management Crm
- Cards
- Workforce
- Consulting
- Catalogue
- Help Desk Support
- Zoomerang
- Service Desk
- Nortel
- Vendors
- Location
- Sales
- Cost
- Clinical Research
- Novell
- Incident Management
- Finance
- LCD
- Career Development
- Structure
- Email Clients
- InfoPath
- Rex
- Support Groups
- Call Tracking
- Change Orders
- ACD
- Field Support
- Incident Reporting
- Leadership Studies
- Temporary Placement
- Admin
- Cross Functional Team Leadership
- Recorder
- Building Management Systems
- Complaints
- Offerings
- Business Requirements
- Windows XP
- Treatment
- Organizational Structure
- Trend
- Benchmarking
- Tier 2
- Proven Leader
- Design
- Modification
- Coaching
- PC
- Inventory Management
- Science
- Calls
- Short
- Security
- Desktop Computers
- Key Performance Indicators
- Descriptions
- Track It
- Sop
- Metrics
- Hiring
- Rules
- Service Delivery Management
- AV
- Resolve
- Routing
- System Requirements
- Expert Advisor
- Accounting
- Avg
- Workflow
- Human Resources
- Disciplinaries
- Methodology
- Daily Operations
- Networking
- Escalation
- Data Assimilation
- Customer Satisfaction
- System
- Crystal Reports
- Business Services
- SMSC
- Staff Management
- Toolsets
- Project Leadership
- Performance Appraisal
- Windows 2000
- MAP
- Engineering
- Reports
- County
- Career Pathing
- Supervision
- Strategies
- Microsoft Office
- Consolidation
- User Acceptance Testing
- Variables
- Microsoft Excel
- Daily Reports
- Training
- BMC Remedy
- Point Of Contact
- Trending
- Customer Service
- External Clients
- Altiris
- Enterprise Software
- Printers
- Veterans Affairs
- Order Fulfillment
- Situational Leadership
- End Users
- Surveying
- Transitions
- Sla
- Solution
- CI
- Operational Excellence
- VPN
- Scheduling
- Documentation
- American
- Research
- Quality Control
- Emerging Technologies
- Government Entities
- Reporting
- Incident
- Stakeholders
- Process Engineering
- Call Centers
- Microsoft
- User Stories
- Information Management
- Portland
- Guides
- Analysis
- Develope
- Hardware
- Business Continuity Planning
- Ratings
- Biopharmaceuticals
- Automation
- Auto
- Service Catalog
- Systems Design
- Information Technology
- Centrevu
- R
- ITIL Certified
- Boutique
- 24X7
- V12
- Evaluations
- Applications
- Perception
- Bcms
- Client Services
- Schedules
- Communication
- Training Documentation
- Technical Requirements
- Life Sciences
- Ticketing Systems
- Problem Management
- System Administration
- Advertising
- Energy
- Business Operations
- Strategic Planning
- Icons
- Cost Savings
- Product Support
- Suite
- Dell Computers
- Call Flow
- Microsoft Access
- Visibility
- New Hires
- Checks
- Time Management
- CMS
- Avaya Technologies
- Technical Support
- Service Management
- Project
- Flows
- Measurements
- House
- Training Programs
- Alcatel
- Drug Safety
- Evaluation Tools
- Rollouts
- Dashboard
- Data Migration
- Laptops
- Software Deployment
- Computer Proficiency
- Zenworks
- Country
- Websites
- Responsibility
- Internal Audit
- Repetitive
- Labor Issues
- Ticketing
- Cross Training
- Obtain
- Cisco Technologies
- CMDB
- Efficient
- Google Groups
- Level 2
- Executive Management
- Collaborating
- Portfolio
- Product Requirements
- Active Directory
- Kcs
- Lotus Notes
- Network Connectivity
- Moves
- Forms
- Selections
- Government
- Team Performance
- Guidelines
- Redistribution
- Visio
- Medical Devices
- Software
- Performance Reviews
- SAS
- Image Capture
- Lenovo
- BMC Patrol
- Outlook
- IVR
- Attachment
- Delays
- Work Instructions
- Knowledge Base
- India
- Rate
- Pharmaceutics
- Mil
- Manufacturing
- Interviews
- Onboarding
- Application Support
- Hardware Deployments
- Multi Channel Marketing
- Budgets
- Patient Support
- Polycom
- Knowledge Management
- Foundations
- Pharmaceutical Industry
- Meetings
- MIS
- Support Staff
- Footprints
- Delivery
- CICS
- North American
- Coordinated
- Coordinate
- Performance Management
- Oracle ASM
- Customer Relationship Management
Dan Amato Summary
- Dan Amato, based in New York, NY, US, is currently a Freshservice Admin and Engineer at undefined. Dan Amato brings experience from previous roles at Cleveland Clinic, AdaptHealth, Otis Elevator Co. and US Environmental Protection Agency (EPA). Dan Amato holds a Nyack College and Seminary. With a robust skill set that includes Leadership, Team Leadership, ITIL, Management, Process Improvement and more. Dan Amato has 1 emails on RocketReach.
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