2012 -2021 Training and Quality Control @ Rivo Holding
2011 -2012 Vice President, Client Relations @
2009 -2010 Director of Creative Marketing @
2006 -2009 Director @
2002 -2006 Director, Contact Centers @ Telisimo
2000 -2002 Vice President, Call Center Executive @
2000 -2000 Quality Manager @
1999 -2000 Assistant Vice President, National Quality Manager @
Damon Wallace Education
Columbia College Chicago
Damon Wallace Skills
Customer Service
Call Center
Team Building
E-commerce
Workforce Management
Customer Experience
Operations Management
Management
Process Management
Account Management
Banking
Vendor Management
Analytics
BPO
Team Leadership
Sales Management
CRM
Technical Support
New Business Development
Project Planning
Customer Satisfaction
Process Improvement
Employee Engagement
Marketing
Outsourcing
Analysis
Strategic Planning
Training
Leadership
Market Research
Troubleshooting
Telecommunications
Sales
Budgets
Quality Assurance
Financial Services
Business Analysis
Cross-functional Team Leadership
Service Delivery
Recruiting
Lead Generation
Sales Operations
Forecasting
VoIP
CTI
Performance Management
Change Management
Contact Centers
Coaching
Salesforce.com
Damon Wallace Summary
Damon Wallace, based in San Diego, CA, US, is currently a Vice President of Client Experience at Rivo Holdings. Damon Wallace brings experience from previous roles at Rivo Holding, Telisimo International and The Shade Store. Damon Wallace holds a Columbia College Chicago. With a robust skill set that includes Customer Service, Call Center, Team Building, E-commerce, Workforce Management and more. Damon Wallace has 2 emails and 1 mobile phone numbers on RocketReach.
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