Dale Shaw Email

Dale Shaw Work

• 2025 -now Hotel General Manager @ Wyboston Lakes Resort
• 2022 -2025 Hotel Manager @ Wyboston Lakes Resort
• 2018 -2022 Operations Manager @ Wyboston Lakes Resort
• 2021 -2021 Deputy General Manager @ Clayton Hotels
• 2018 -2018 Head of Guest Experience @ Daniel Thwaites
• now Kettering @ Daniel Thwaites
• 2017 -2017 Deputy General Manager @ Hillbrooke Hotels
• 2016 -2017 Operations Manager @ Jurys Inn Hotel Group
• 2015 -2016 -3 Star -118 bedrooms -40-50 employees -Full hotel refurbishment. -Project work on restructuring the management of the business to bring payroll and customer feedback to the levels required. -Manage operational Duty Managers to implement brand standards ac @ Jurys Inn Hotel Group
• 2014 -2015 -Work to set targets -Motivate the front office team -Introduce incentives to drive room and food revenue -Work with senior management to introduce new standards -Resolve complaints to a satisfactory conclusion -Ensure guest satisfaction throughout -Resolv @ Jurys Inn Hotel Group
• 2013 -2014 -Maintaining, improving and promoting standards in both restaurant, bar and conference areas of the property. -Training and development of staff. -Meeting revenue targets in line with company objectives and strategy. -Meeting customer satisfaction survey @ Jurys Inn Hotel Group
• 2012 -2013 Food and Beverage Assistant @ Barcelo Hotel Group
• 2011 -2012 Trainee Catering and Events Manager @ University of Birmingham
• 2017 -2018 4 star property, 1 AA Rosette 119 bedrooms 14 meeting rooms - Sustain number 2 Trip Advisor ranking without the use of partnership services. - Improve Trust You overall performance by 3% points, decreasing negative review % from 20% to 12% in matching per @ Daniel Thwaites
• now Homepage @ Daniel Thwaites
• now Inverness @ Jurys Inn Hotel Group
• now Leeds @ Jurys Inn Hotel Group
• now Leeds @ Jurys Inn Hotel Group
• 2009 -2010 Waiter @ Butlers House