D-4 Construction Information

The owner of D-4 Construction believes that most companies in this industry suffer two major problems. These are poor scheduling of job projects and poor retention of quality employees. Both lead to lower customer satisfaction, lack of repeat business and a low word-of-mouth referral rate. D-4 Construction believes that it can improve upon and exploit these weaknesses to gain local market share. The company will seek to provide masonry services in the timeliest manner and with an ongoing comprehensive quality control program to provide 100% customer satisfaction. The company's Owner see each contract as an agreement not between a business and its customers, but between partners that wish to create a close mutually beneficial long-term relationship. Each project is customized to the wants and needs of the customer. We understand that t he contracting and masonry market is very competitive. Masonry companies must compete on quality and timeliness of service, customer relations, and price. D-4 Construction believes that it can improve on the quality and timeliness of services in this industry by instituting procedures that will avoid many of the mistakes that other firms make. This includes delayed schedules and high employee turnover which leads to lower service quality. The company will be equally competitive in price and will maintain close ties with its customers throughout the entire project since each project is a customized job. Through these steps, D-4 Construction will be able to build up a reputation of better quality service at competitive prices than its competitors.