cXm Professionals Information

cXm Professionals Association (CXMPA) is a not-for-profit professional association advancing the customer communications industry and the people who work across it. Our community brings together enterprise professionals, service providers, technology partners, consultants, and industry experts working across Customer Communications Management (CCM) and the broader discipline of Communications Experience Management (CXM). CXMPA supports the industry through education, professional development, certification, thought leadership, networking, and knowledge sharing. We create opportunities for practitioners to learn from peers, explore emerging technologies and practices, and strengthen the skills needed to design, govern, produce, deliver, measure, and improve customer communications across print, digital, and emerging channels. Our focus spans the customer communications ecosystem, including content and data, composition, workflow and orchestration, accessibility, production, print and mail, digital delivery, archive and retrieval, governance, measurement, customer engagement, and communication experience. Through the CXMPA Professional Certification Program, the association recognizes expertise across three complementary disciplines: Documents, Customer Communications, and Communications Experiences. The program includes the Electronic Document Professional (EDP), Customer Communications Management Professional (CCMP), and Communications Experience Management Professional (CXMP) certifications. Building on the legacy of Xplor International, CXMPA carries forward a long-standing tradition of peers helping peers through education, knowledge sharing, and professional development while expanding the community for today’s customer communications environment. Our mission is to connect and advance the professionals, practices, and technologies shaping the future of customer communications.