CX Focus Competitors

Over the last 20 years, we’ve developed a unique approach to employee, customer and specialist online surveys. Deeper. More insightful. More cost effective. Our online surveys deliver real, human insights. Shining a spotlight on where you’re at and helping you get to where you want to go. Creating happier workforces, better services and greater customer loyalty. Our team of research and IT experts can manage everything, from survey design and communications, to analysis and reporting. Secure, brilliantly presented and easy to understand.

Customer Thermometer is the only customer satisfaction survey customers can answer from their inbox, giving you industry-leading response rates. It is an easy and unique way to gather the thoughts of your customers. Write, create and send beautiful, branded emails in seconds. Your customers click directly from their email inbox. You track their responses in real time. You can also embed our icons into a range of popular software tools, to enable you to get real time feedback on any topic. Use us with Zendesk, ServiceNow, Kaseya, Freshdesk, Intercom, Salesforce, ConnectWise, Outlook and many more. Customer Thermometer won the Queen's Award for Enterprise for International Trade in 2019, and won the Gold Stevie Award for Customer Service in the same year.

VIRTUATell is a pioneer in the capture of the Voice Of The Customer (our trademark) by using our CX consultants together with automated telephone, online and SMS surveys and a leader in the use of individual customer feedback to drive increased profit, turnover and customer retention. We were also an early promoter of the measurement of Net Promoter and Customer Effort. VIRTUATell goes beyond the simple customer survey and deliver actions, accountability and measurable results…in real-time. VIRTUATell are experts at capturing, managing & processing customer knowledge to increase customer performance levels, that dramatically improve key contact centre and web business KPI’s & objectives.