CX Emotion Information

Emotion drives brand choices, buying decisions, and customer loyalty. Understand emotion and you understand consumer behaviours. Exploit emotion to boost satisfaction, unlock motivation, create advocates, and boost profitability. But how do you detect, measure, and quantify emotion at scale? Sentiment analysis, emotion AI, and behavioural analysis provide the tools to understand and exploit market drivers, from diverse social, chat & messaging, contact-centre, survey, in-store, and online sources. This is our subject matter, sentiment and emotion technologies and their applications, at the CX Emotion conference.