Customer Service Simplified Information

Our Mission: SIMPLE - Help organizations simplify and distinguish their Customer Experience. Whether you are looking to build, enhance or change altogether, we can help. Customer Service is THE difference maker for the world's BEST organizations and if yours can improve, we'd love to talk to you. Our Services: * Strategy design and implementation - for all elements of customer service and call centre * Multichannel Service - phone, e-mail, web/chat, facebook/twitter & retail * Call Centre Management - inbound and outbound operations * Call Centre Support - technology, process, workforce management, reporting & quality * Call Centre Start Up & Integration - site opening, closing & consolidation * Sales - via all channels with an emphasis on consultative and needs based selling * Employee Engagement - coaching framework, leadership development and rewards/recognition * Customer Engagement - surveys, measurement and action planning * Managing in a Unionized Call Centre - collective bargaining negotiation & employee relations * Business Continuity Planning - program design, development and maintenance * Project Management - requirements gathering, planning framework and implementation * Vendor Managemenr - create, implement and manage partnership agreements Check us out at www.simplifyingservice.com We can help you!