Customer One Co-Op Competitors

CSN is the leading independent service excellence organisation in the UK. We support organisations on their journey to service excellence . We’ve been helping organisations to improve the customer experience and deliver service improvements since 1997. We want to work with people who share our passion and commitment as partners to help them achieve their goals. Many organisations say they want to be excellent – but the latest research suggests than less than 10% of organisations achieve it. There’s a big difference between saying it and achieving it. We can help those who really mean what they say. Our services and expertise have helped many organisations to deliver excellent service to their customers. So, no matter where you are on your journey, we can support you every step of the way.

Today’s world and institutions face unprecedented challenges. A new type of leader is emerging who helps create opportunities from such challenges while caring for the whole. Such leaders act from strong character, innovate from both strengths & differences, inspire & develop others, and continually improve themselves. They: ∙ Re-humanize how we work together; ∙ Foster collective intelligence, co-creation, and unified action; ∙ Promote positive benefit for their organizations, partners, the systems within which they operate, and for life overall. Leadership Outdated: Traditional leadership is ill suited for today’s complex and fast changing world. It’s bias toward hierarchical control, competition, and advocacy was designed for a simpler time when decisions could be made by a few from the top. Today such leadership engenders bureaucracy, mistrust, miscommunication, disengagement, and pervasive turmoil. This saps personal responsibility, innovation, customer satisfaction, adaptability and performance. Such leadership also dehumanizes, frequently disregards ethical transgressions, and adds to the myriad of challenges we face in our world today. Leadership Recreated: What: Cooperative Advantage recreates leadership for thriving in today’s world of increasing speed, complexity, and uncertainty. Cooperative Advantage calls each of us toward our highest contribution individually and collectively. It challenges us to align with universal values, to accomplish something greater than ourselves, and to care for the whole system and everyone in it. Excerpt from http://www.cooperativeadvantage.com/