Contact Center Analyst @ (May 2016 - October 2022)
Customer Service Supervisor @ (September 2014 - December 2015)
Contact Center Lead Operation Analyst @ Dept Veterans Affairs (May 2012 - May 2014)
Customer Service Manager @ (January 2001 - January 2011)
Curtis Edwards Education
Jackson State University
Bachelor of Arts (B.A.) (Mass Communication/Media Studies)
1988-1993
Curtis Edwards Skills
Government
Strategic Planning
Customer Service
Training
Leadership
Conflict Resolution
Program Management
Federal Government
Local Government
Nonprofit Organizations
Team Building
Customer Service Management
Conflict
Microsoft Office
Administration
Metrics
Curtis Edwards Summary
Curtis Edwards, based in Germantown, MD, US, is currently a Customer Experience Manager at OmniRide. Curtis Edwards brings experience from previous roles at Starry Associates, Inc., Universal Service Administrative Co. (USAC), Dept Veterans Affairs and DC Government. Curtis Edwards holds a 1988 - 1993 Bachelor of Arts (B.A.) in Mass Communication/Media Studies @ Jackson State University. With a robust skill set that includes Government, Strategic Planning, Customer Service, Training, Leadership and more. Curtis Edwards has 2 emails and 2 mobile phone numbers on RocketReach.
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