2020 -2023 Head of NA BFSI Delivery (BPO and BPS) @
2019 -2020 Head of NA Insurance Delivery BPO and BPS @
2018 -2019 NA Insurance BPS Delivery Leader and Site Lead @
2015 -2018 Insurance BPS P and C Leader @
2012 -2015 Insurance BPS Life and Annuity Leader @
2011 -2012 Director - Customer Contact Center @
2009 -2011 Operations Manager @
2004 -2009 Customer Contact Center Manager @
Curt Albert Education
Grand View College
Bachelor of Business Administration (B.B.A.)
1999-2001
Kirkwood Community College
Associate of Arts (A.A.)
1997-1999
Curt Albert Skills
Series 6
Series 26
Customer Service
Process Improvement
Change Management
Team Leadership
Business Relationship Management
Team Building
Budget
Employee Relations
Project Management
Business Process Improvement
Banking
Budgets
Business Analysis
Call Centers
Employee Engagement
Financial Services
FINRA
Insurance
Leadership
Management
Risk Management
Vendor Management
Sales
SDLC
Contact Centers
IT Strategy
Customer Relationship Management Crm
Business Development
Team Management
Strategic Planning
Strategy
Operations Management
Business Process Outsourcing Bpo
Program Management
Business Process
Cross Functional Team Leadership
Business Strategy
Outsourcing
Service Delivery
Performance Management
Customer Relationship Management
Business Process Outsourcing
Curt Albert Summary
Curt Albert, based in Des Moines, IA, US, is currently a EVP - Client Solutions, Insurance at Teleperformance. Curt Albert brings experience from previous roles at Cognizant. Curt Albert holds a 1999 - 2001 Bachelor of Business Administration (B.B.A.) @ Grand View College. With a robust skill set that includes Series 6, Series 26, Customer Service, Process Improvement, Change Management and more. Curt Albert has 1 emails and 2 mobile phone numbers on RocketReach.
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