Global Manager Order Processing @ (December 2020 - Present)
Manager, Global Customer Support @ (February 2019 - December 2020)
Customer Support Rep II @ (April 2012 - February 2016)
Crystal Silva Education
Southern New Hampshire University
Bachelor of Business Administration - BBA
2018-2020
Middlesex Community College
Associate's degree (Liberal Arts and Sciences/Liberal Studies)
2017
Crystal Silva Skills
Customer Satisfaction
Attention to Detail
SAP Implementation
SAP ERP
Oracle
Salesforce.com
Customer Support
Customer Service
Customer Service Management
Microsoft Excel
Cross-functional Team Leadership
Manufacturing
Sales Operations
Team Leadership
Team Management
People Management
Management
Leadership
Coaching
People Development
Talent Management
Remote Team Management
Employee Coaching
Performance Management
Time Management
Interpersonal Leadership
Conflict Management
Teamwork
Career Development Coaching
Self-regulation
Self-confidence
Accountability
Interpersonal Communication
Microsoft Office
Career Management
Project Management
Emotional Intelligence
Public Speaking
Self-discovery
Personal Development
Mental Health
Compassion
Body Language
Professional Communication
Complex Project Management
Requirements Management
Logistics Management
Project Team Management
Microsoft Power BI
Project Leadership
Customer Experience
Organizational Culture
User Personas
High Potential Development
Project Communications
Crystal Silva Summary
Crystal Silva, based in Pelham, NH, US, is currently a Customer Success Manager, Implementation at Rapid Micro Biosystems. Crystal Silva brings experience from previous roles at Rapid Micro Biosystems, Conformis and ConforMIS, Inc.. Crystal Silva holds a 2018 - 2020 Bachelor of Business Administration - BBA @ Southern New Hampshire University. With a robust skill set that includes Customer Satisfaction, Attention to Detail, SAP Implementation, SAP ERP, Oracle and more. Crystal Silva has 2 emails and 1 mobile phone numbers on RocketReach.
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