Customer Success Manager @ (March 2023 - August 2025)
Senior Client Success Manager @ (April 2016 - March 2023)
Account Executive @ (October 2015 - January 2016)
Account Executive @ (November 2014 - October 2015)
National Account Executive @ (January 2014 - November 2014)
National Sales Assistant @ (January 2012 - December 2013)
Customer Service Representative @ Association of American Veterinary Medical Colleges (July 2011 - November 2011)
Associate Producer @ Final Cut Productions (January 2010 - December 2010)
Advertising Intern @ The Washington Post (June 2008 - August 2008)
Crystal Morgan Education
University of Maryland
BS (Communication, Spanish)
2007-2010
Liberty U
Crystal Morgan Skills
Customer Onboarding
Customer Experience
Oral Communication
Renewals
Communication Training
Organization Skills
Software as a Service (SaaS)
Post-Sales
Customer Satisfaction
Customer Success
Sales and Revenue
Performance Management
Strategic Planning
Technical Adaptation
Cross-functional Collaborations
Relationship managemnt
Account Management
Business Development
Customer Relationship Management (CRM)
Churn Management
Customer Retention
Digital Media
Advertising
Digital Marketing
Sales
Television
Online Advertising
Integrated Marketing
Management
Social Media Marketing
Market Research
Editing
Online Marketing
Social Media
Customer Service
Training
Time Management
Media Planning
Email Marketing
Advertising Sales
Publicity
Social Networking
Strategy
Facebook
Media Buying
Client Services
Consultative Approach
Contract Negotiation
Customer Success Management
Deal Structuring
End User Training
Key Performance Indicators
Mitigation Strategies
Product Adoption
Relationship Building
Renewal Retention
Revenue Retention
Microsoft Excel
Public Speaking
Crystal Morgan Summary
Crystal Morgan, based in United States, is currently a Fractional Customer Success Partner at Crystal Morgan Consulting. Crystal Morgan brings experience from previous roles at Customer Success Collective, KNIME, Kandji and Houzz. Crystal Morgan holds a 2007 - 2010 BS in Communication, Spanish @ University of Maryland. With a robust skill set that includes Customer Onboarding, Customer Experience, Oral Communication, Renewals, Communication Training and more. Crystal Morgan has 2 emails and 4 mobile phone numbers on RocketReach.
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