Crystal Miles Email & Phone Number
Service Desk Operations Lead @ Calian Group
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Crystal Miles Location
- Charlotte, NC, US
Crystal Miles Work
- 2026 -now Service Desk Operations Lead @
- 2024 -2025 Support Supervisor @
- 2020 -2023 Technical Service Owner @
- 2014 -2020 Program Manager (Employee Development) @
- 2014 -2014 Process Analyst @
- 2011 -2014 Applications Analyst and Release Manager @
- 2007 -2011 Service Desk Team Lead @
- 1995 -2009 Training Manager @ Missouri Air National Guard
- 2003 -2007 Desktop Support Supervisor @
- 1998 -2003 Computer Information Specialist lV @ Missouri Department of Natual Resources
- 1994 -1998 Computer Information Specialist IV @ Missouri Department of Labor and Industrial Relations
- 1988 -1992 Materiel Storage and Distribution Specialist @
Crystal Miles Education
- Villanova University
Certificate (Information Security Management)
2020-2020 - Villanova University
Certificate (Human Resources Management)
2019-2020 - Massachusetts Institute of Technology
Certificate (Organizational Leadership)
2019-2019 - A-Head Technology/PeopleCert
Certification (ITIL Foundation)
2015-2015 - Moresteam
Certification (Lean Six Sigma Green Belt)
2011-2012 - ExecuTrain
Certification (Microsoft Certified Desktop Support Technician)
2005-2005 - Columbia College
Bachelor's degree (Computer Information Systems)
1996-2000 - Columbia College
Bachelor of Science (BS) (Computer Information Systems and Business Administration)
1994-2000 - CCAF
AAS (Education and Training Management)
- CCAF
AAS (Human Resouces Management)
Crystal Miles Skills
- Software Support
- Research Skills
- Product owner
- Support Systems
- Technical Documentation
- Program Management
- Technical Training
- Communication
- Consulting
- Vendor Relations
- Escalations Management
- Process Improvement
- Training
- Supply Chain
- Microsoft office
- SAP
- Problem Solving
- Technical Support
- Information Technology
- Recruiting
- Analysis
- Active Directory
- Management
- Sales
- Troubleshooting
- Security
- Software Documentation
- IT Service Management
- ITIL
- Oracle
- Service Desk
- BMC Remedy
- SharePoint
- Customer Service
- Windows 7
- Unix
- Help Desk Support
- Incident Management
- Cross-functional Team Leadership
- Windows Server
- Project Management
- Marketing
- Laptops
- IT Management
- Project Planning
- Visio
- Leadership
- Team Leadership
- Call Centers
- Employee Learning & Development
- Mentoring
- Business Process Improvement
- Instructional Design
Crystal Miles Summary
- Crystal Miles, based in Charlotte, NC, US, is currently a Service Desk Operations Lead at Calian Group. Crystal Miles brings experience from previous roles at Velocitor Solutions, Blue Cross Blue Shield of North Carolina, Boeing and Insight Global. Crystal Miles holds a 2020 - 2020 Certificate in Information Security Management @ Villanova University. With a robust skill set that includes Software Support, Research Skills, Product owner, Support Systems, Technical Documentation and more. Crystal Miles has 2 emails on RocketReach.
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