Area Manager, RCM, Eligibility Services @ (October 2012 - June 2016)
Eligibility Technician II @ (December 2009 - October 2012)
Office Specialist II @ (August 2007 - December 2009)
Office Assisant II @ (May 2005 - July 2007)
Crystal Baker Education
University of Phoenix
Master of Business Administration (M.B.A.) (Business Administration and Management, General)
2014-2016
University of Phoenix
Bachelor of Science (Psychology)
2010-2013
Crystal Baker Skills
Internal/External Consulting
Organizational Development
Project Management
Performance Management
Staffing Plans
Staff Retention
P&L Management
Multi-site
Auditing
Business Process Improvement
Customer Experience
Management
Executive Operations Management
C-suite Management
Program Management
Revenue Forecasting
KPI Monitoring & Management
Budgeting
Strategic Analysis & Planning
Revenue Cycle Management
Data Analysis
Client/Customer Service
MS Office: Word, Excel, PowerPoint
Customer Relationship Management (CRM)
Service Center
Continuous Improvement
Attention to Detail
Revenue Cycle
Analysis
Policy
Government
Healthcare
Software Documentation
Quality Assurance
Data Management
Access
PowerPoint
Team Building
Training
Customer Service
Time Management
Interviews
Leadership
Cross-functional Team Leadership
Process Improvement
Goal Oriented
Broad Customer Service Background
Proven Leadership Abilities
Client Assessment and Analysis
Business Operations
Accounting
Accounts Payable & Receivable
Administrative Assistance
Analytical Skills
Benefits Administration
Business Administration
Business Case Development
Business Case Preparation
Business Process
Business Transformation
Case Management Services
Client/Customer Service
Compliance Monitoring
Compliance Reporting
Continuous Process
Cost Efficiency
Cross-functional Initiatives
Customer Support
Electronic Health Records (EHR)
Enterprise Resource Planning (ERP)
File Management
Financial Analysis
Financial Operations
High-volume Recruiting
Medicaid Managed Care
Microsoft Excel
Monitoring Performance
Operating Models
Operational Efficiency
Operational Execution
Operations Administration
Operations Directors
Operations Improvement
Organizational Effectiveness
Payroll Processing
Performance Tuning
Presentation Skills
Process Automation
Process Operations
Procurement
Product Management
Psychology Education
Quality Improvement
Revenue & Profit Growth
Scheduling
Social Services
Strategic Planning for Growth
Strategic Roadmaps
Team Facilitation
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Workforce Development
Crystal Baker Summary
Crystal Baker, based in Sacramento, CA, US, is currently a Director of Operations at Sequoia Living. Crystal Baker brings experience from previous roles at Parallon and YUBA COUNTY HEALTH AND HUMAN SERVICES. Crystal Baker holds a 2014 - 2016 Master of Business Administration (M.B.A.) in Business Administration and Management, General @ University of Phoenix. With a robust skill set that includes Internal/External Consulting, Organizational Development, Project Management, Performance Management, Staffing Plans and more. Crystal Baker has 2 emails and 5 mobile phone numbers on RocketReach.
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