Critical Cloud Information

Software is getting faster to create. Production is not getting easier to operate safely. Every new application, AI feature and agentic workflow adds runtime risk: reliability, security, cost, resilience, evidence and human approval. Critical Cloud operates, secures and governs the cloud, observability and AI runtime layer behind mission-critical software. Your team owns the product. We own the operating layer that keeps it reliable, secure, cost-controlled and evidence-ready. We call it Managed Runtime Assurance: the accountable operation of production applications, cloud platforms and AI systems. What we operate: - Critical Support: 24x7 cloud managed services for AWS and Azure, with 15 minute contractual response on SEV-1 and SEV-2, real engineers embedded alongside your team, and improvement hours every month. - Datadog services: FETCH, LaunchPad, HyperCare, HealthScan and Managed Datadog, from clean implementation through to an estate that stays healthy as you scale. - AI operations: LLM and agent observability, GPU monitoring, AI incident response, and human-in-the-loop governance. What customers see: 40 to 60% lower MTTR in production, and always-on coverage at around 75% less than an in-house 24/7 team. Built for sectors where failure has consequences: financial services and fintech, insurance and insurtech, healthcare, public sector and housing, SaaS, retail, transport and logistics. Proof: ISO 27001 and Cyber Essentials Plus certified. Datadog Advanced Partner and the world's first Powered by Datadog accredited MSP. Winner, Datadog Customer Impact Award 2026. AWS and Microsoft partners. Founded by the team that built and exited DevOpsGroup. Cardiff (HQ), London and Dublin. UK-based SRE team, EU and UK data residency available. Talk to us about your runtime layer: criticalcloud.ai/contact-us/call/