Craig Todd Email & Phone Number
Workforce Planning Manager @ Lloyds Banking Group
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Craig Todd Location
- Monifieth, GB
Craig Todd Work
- 2025 -now Workforce Planning Manager @
- 2021 -2025 VP Planning @
- 2020 -2021 Senior Planning Manager - Demand and Insight @
- 2017 -2020 Senior Planning Manager @
- 2013 -2017 Operational Performance Insight Manager @
- 2011 -2013 Customer Support Manager - Customer HUB @
- 2010 -2011 Customer Experience Manager @
- 2010 -2010 Customer Care Centre Manager (6 month FTC) @ Hospedia Ltd.
- 2009 -2009 Outperform Delivery manager (6 month FTC) @
- now Area Operations Manager - Scotland @ Pitney Bowes Mangement Services
- 2007 -2008 Regional Operational Performance Manager @
Craig Todd Education
- Monifieth High School 1989-1995
- University of Abertay Dundee
Craig Todd Skills
- Call Centers
- Customer Experience
- Stakeholder Management
- Management
- Service Delivery
- Operations Management
- Process Improvement
- Team Management
- Team Leadership
- Call Center
- Telecommunications
- Performance Management
- Outsourcing
- Change Management
- Coaching
- Contact Centers
- Business Analysis
- Customer Satisfaction
- Training
- Leadership
- Six Sigma
- Account Management
- Continuous Improvement
- Project Management
- Business Process
- BPO
- Workforce Management
- Customer Service
- Business Process Improvement
- Problem Solving
- Recruiting
- CRM
- Business Transformation
- Sla
- People Management
- Performance Improvement
- Forecasting
- Customer Retention
- P&L Management
- Analysis
- Cross-functional Team Leadership
- Project Delivery
- Data Analysis
- Employee Engagement
- Inbound Marketing
- Strategy
- Cross Functional Team Leadership
- Market Research
- Microsoft Office
- User Experience
- Microsoft Excel
Craig Todd Summary
- Craig Todd, based in Monifieth, GB, is currently a Workforce Planning Manager at Lloyds Banking Group. Craig Todd brings experience from previous roles at JPMorgan Chase & Co. and Sky. Craig Todd holds a 1989 - 1995 Monifieth High School. With a robust skill set that includes Call Centers, Customer Experience, Stakeholder Management, Management, Service Delivery and more. Craig Todd has 2 emails on RocketReach.
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