Craig Smith Email & Phone Number
Head of Customer Success
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Craig Smith Location
- Liphook, GB
Craig Smith Work
- Head of Customer Success @ Highlight Service Observability Platform (February 2026 - Present)
- Technical Account Manager @ Highlight Service Observability Platform (January 2019 - February 2026)
- Senior Customer Experience Manager @ (June 2018 - November 2018)
- Senior Customer Experience Manager @ Interoute (August 2014 - May 2018)
- Customer Service Manager @ Easynet Global Services (August 2011 - July 2014)
- Service Delivery Manager @ Worldstone (March 2009 - August 2011)
- Operations Manager @ (August 2007 - March 2009)
- IBM SERVICE MANAGER @ (April 2006 - July 2007)
- I.C.T. SERVICE DELIVERY MANAGER @ (December 2005 - March 2006)
- CUSTOMER SERVICES MANAGER @ (December 2002 - November 2005)
- Senior Network Technician @ (April 1997 - November 2002)
Craig Smith Education
- Vainona High School
"A" Levels
1996-1998 - Kimberley Boys High
Senior School - Under 15 Rugby
1984-1987
Craig Smith Skills
- Avaya
- Business Transformation
- Call Centers
- Change Management
- Cisco Technologies
- Client Relations
- Cloud Computing
- Contact Centers
- Customer Engagement
- Customer Retention
- Data Center
- Disaster Recovery
- IP
- IT Management
- IT Operations
- IT Service Management
- IT Strategy
- ITIL
- Incident Management
- Integration
- MPLS
- Managed Services
- Management
- Network Design
- Networking
- PRINCE2
- Pre-sales
- Problem Management
- Product Design
- Program Management
- Project Delivery
- Project Portfolio Management
- Service Delivery
- Service Desk
- Service Improvement
- Service Management
- Sla
- Stakeholder Management
- Team Leadership
- Team Management
- Telecommunications
- Troubleshooting
- Unified Communications
- Vendor Management
- VoIP
- Voice over IP (VoIP)
- WAN
Craig Smith Summary
- Craig Smith, based in Liphook, GB, is currently a Head of Customer Success at Highlight Service Observability Platform. Craig Smith brings experience from previous roles at Highlight Service Observability Platform, GTT, Interoute and Easynet Global Services. Craig Smith holds a 1996 - 1998 "A" Levels @ Vainona High School. With a robust skill set that includes Avaya, Business Transformation, Call Centers, Change Management, Cisco Technologies and more. Craig Smith has 1 emails on RocketReach.
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