Craig Scott Email
Head of Customer Resolutions Centre @ Avanti West Coast
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Craig Scott Location
- England, United Kingdom
Craig Scott Work
- Head of Customer Resolutions Centre @ (January 2021 - Present)
- Customer Resolutions Insights and Innovations Manager @ (December 2019 - January 2021)
- Customer Relations Insights and Innovation Manager @ (September 2014 - December 2019)
- Customer Relations IT Project Manager @ (March 2013 - September 2014)
- Customer Relations Supervisor @ (March 2012 - March 2013)
- Customer Relations Specialist @ (March 2011 - March 2012)
- Customer Relations Consultant @ (October 2007 - March 2011)
- Assistant Housing Officer @ CASTLE VALE COMMUNITY HOUSING ASSOCIATION LIMITED (January 2000 - October 2007)
Craig Scott Education
- St Edmund campion 1994-1999
Craig Scott Skills
- Call Center Development
- Call Centers
- Call center start-up
- Change Management
- Customer Engagement
- Customer Experience
- Customer Insight
- Customer Service
- Customer Service Management
- IT Management
- Innovation Management
- Leadership
- Management
- Operations Management
- People Development
- Project Delivery
- Project Implementation
- Project Management
- Project Planning
- Stakeholder Engagement
- Stakeholder Management
- Strategy
- Team Leadership
- Team Management
- Strategic Planning
Craig Scott Summary
- Craig Scott, based in England, United Kingdom, is currently a Head of Customer Resolutions Centre at Avanti West Coast. Craig Scott brings experience from previous roles at Avanti West Coast and Virgin Trains. Craig Scott holds a 1994 - 1999 St Edmund campion. With a robust skill set that includes Call Center Development, Call Centers, Call center start-up, Change Management, Customer Engagement and more. Craig Scott has 3 emails on RocketReach.
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Top Avanti West Coast Employees
Emma Martell
Head of Social Content
London, England, GB
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Warwick, GB
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Customer Experience Director
Manchester, England, GB
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London, GB
Carolann James
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United Kingdom
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United Kingdom
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Executive Director - Customer Experience
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