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Craig P Location
Charlotte, NC, US
Craig P Work
Head of Customer Support @ (September 2025 - Present)
Head of Customer Experience @ (October 2022 - September 2025)
Corporate Escalation Supervisor @ (July 2021 - October 2022)
Customer Support Escalations Manager @ (June 2020 - July 2021)
Trust and Safety Investigator 3 @ (July 2019 - June 2020)
Fraud Payments Investigator 2 @ (January 2018 - July 2019)
Specialist, Fraud Operations @ (May 2017 - January 2018)
Fraud Analyst @ Momentum Travel Group (September 2016 - May 2017)
Fraud Specialist @ (January 2016 - September 2016)
Fraud Identity Coordinator @ (December 2014 - December 2015)
Customer Service Representative @ (August 2014 - December 2014)
Merchandise Manager @ (June 2014 - August 2014)
Customer Service Representative @ (September 2010 - June 2014)
Craig P Education
Southwestern Oregon Community College
(Psychology and Business)
2009-2010
Craig P Skills
Problem Solving
Quality Control
Quality Assurance
Customer Service Operations
Customer-focused Service
Program Evaluation
Business Insights
Operational Efficiency
Operational Excellence
Resource Allocation
Operational Risk Management
Complaint Resolution
Cross-functional Collaborations
Customer Service Management
Fraud Prevention
Strategic Planning
Customer Retention
KPI Implementation
Performance Metrics
Data Analysis
Craig P Summary
Craig P, based in Charlotte, NC, US, is currently a Head of Customer Support at Sniffspot. Craig P brings experience from previous roles at Inkitt, Mercari US and OfferUp. Craig P holds a 2009 - 2010 Southwestern Oregon Community College. With a robust skill set that includes Problem Solving, Quality Control, Quality Assurance, Customer Service Operations, Customer-focused Service and more. Craig P has 2 emails and 3 mobile phone numbers on RocketReach.
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