I.T. Coordinator, Service Delivery @ (January 2022 - March 2023)
Service Delivery Operations Manager @ (August 2021 - January 2022)
Service Desk Lead Supervisor @ (September 2019 - August 2021)
Level 2 Analyst @ (June 2019 - September 2019)
Service Desk Analyst @ (December 2018 - June 2019)
Customer Service Associate @ (July 2014 - April 2018)
Accredited Trainer and Tier 2 Customer Service Representative @ (April 2012 - April 2014)
Inbound Customer Service Representative @ (June 2011 - April 2012)
Custodian @ Jens Haven Memorial School (January 2009 - June 2010)
Trainer @ ICT (Was aquired by Convergys) (April 2007 - September 2007)
Customer Service Representative @ ICT (Was aquired by Convergys) (January 2007 - April 2007)
Craig Morrison Education
Memorial University, Newfoundland and Labrador
Masters (Philosophy)
2007-2010
Memorial University, Newfoundland and Labrador
Visual Arts (Fine and Studio Arts)
1997-2003
Craig Morrison Skills
Service Delivery
Team Leadership
Cross-functional Team Leadership
Analytical Skills
Troubleshooting
Customer Satisfaction
Technical Support
Research
Leadership Development Coaching
Business Process Improvement
Microsoft Office
Okta Single Sign-On
Interpersonal Communication
Skilled Multi-tasker
Teamwork
Critical Thinking
Conflict Resolution
Problem Solving
Customer Support
Customer Service
Time Management
Public Speaking
Leadership
Coaching
Mentoring
Written Communication
Management
Accountability
Conceptual Thinking
High degree of initiative
Analytical Reasoning
Conflict Analysis
Presentation Coaching
Professional Mentoring
Mentoring New Hires
Technical Service Delivery
ServiceNow
Lean Processes
Lean Process Improvement
Patience
Strong Work Ethic
Team Player
Constructive Critiquing
Indirect Thinking
Layman’s Terms Communication
Adaptability
Attention to Detail
Coaching & Mentoring
Reporting
Project Management
Craig Morrison Summary
Craig Morrison, based in Clarenville, NL, CA, is currently a Enterprise Project Manager at Synerion North America Inc.. Craig Morrison brings experience from previous roles at 2023 Jeux du Canada Games and Buchanan Technologies. Craig Morrison holds a 2007 - 2010 Masters in Philosophy @ Memorial University, Newfoundland and Labrador. With a robust skill set that includes Service Delivery, Team Leadership, Cross-functional Team Leadership, Analytical Skills, Troubleshooting and more. Craig Morrison has 2 emails on RocketReach.
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