2019 -2021 Sr Enterprise Customer Success Manager @
2018 -2019 Principal Customer Success Advisor @
2015 -2019 Customer Success Advisor @
2014 -2015 Senior Consultant @
2013 -2014 Senior Consultant @
2012 -2013 GET Accounts Lead Consultant and Manager @ Aceyus
2010 -2012 Sales Engineer @ Aceyus
2009 -2010 Application Consultant and Developer @ Aceyus
2006 -2009 Analyst 1-3, Customer Delivery @
2006 -2006 Fraud Analyst @
1997 -2005 Various @ Harvey Companies
1997 -2005 Various @ Harvey Companies
2002 -2002 Director - Ticket Services @
Craig Morrill Education
Western Washington University
Bachelor of Arts (B.A.) (Economics / Accounting)
2001-2003
Everett Community College
A (Business / General Transfer)
1997-2001
Craig Morrill Skills
Call Centers
Integration
IVR
Avaya
Telecommunications
Call Center
Vendor Management
Business Analysis
VoIP
Program Management
Cisco Technologies
Contact Centers
Project Management
CRM
Cross-functional Team Leadership
SDLC
ACD
Workforce Management
Analytics
Leadership
Project Delivery
CTI
Professional Services
Training
Databases
Enterprise Software
Customer Satisfaction
System Deployment
Pre-sales
Call Routing
SaaS
SQL
Major Accounts
Executive Reporting
Microsoft SQL Server
SharePoint
Visio
Unified Communications
Cisco Call Manager
Technical Project Leadership
Wireless
HTML 5
jQuery
CSS3
Javascript
Technology Business Management
Management
IT Financial Management
Customer Retention
Customer Experience
Cross Functional Team Leadership
Pre Sales
Craig Morrill Summary
Craig Morrill, based in Orlando, FL, US, is currently a Vice President of Customer Success at Sumo Logic. Craig Morrill brings experience from previous roles at Sumo Logic and Apptio. Craig Morrill holds a 2001 - 2003 Bachelor of Arts (B.A.) in Economics / Accounting @ Western Washington University. With a robust skill set that includes Call Centers, Integration, IVR, Avaya, Telecommunications and more. Craig Morrill has 2 emails and 2 mobile phone numbers on RocketReach.
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