Director, Onboarding and Lab Services @ (July 2019 - November 2025)
Senior CTI Solution Engineer @ (July 2018 - July 2019)
Senior Infrastructure Engineer @ (November 2008 - June 2018)
Team Lead, Support @ (April 2006 - November 2008)
Installation and Support Engineer @ (April 2002 - April 2006)
Support Engineer @ GC Services Limited Partnership (September 2001 - April 2002)
Telecom Administrator @ Xtrasource (January 1997 - January 2001)
Craig Klepper Education
Kent State University
BS (Geology)
1995-2004
Craig Klepper Skills
Avaya
IVR
Call Center
Genesys
Cisco ICM
Aspect ACD
SIP
Microsoft SQL Server
Windows Server
Troubleshooting
VMware
CTI
Cisco Technologies
Contact Centers
Telephony
Operating Systems
Windows
Servers
Virtualization
ACD
Telecommunications
Visio
Call Centers
VoIP
Software Development
Cloud Computing
Routing
IIS
Technical Support
Data Center
Integration
Active Directory
DNS
System Deployment
Microsoft Exchange
Professional Services
Unified Communications
DHCP
Workforce Management
TCP/IP
Network Administration
VPN
IT Management
Windows 7
Enterprise Software
System Administration
Security
Disaster Recovery
Linux
SaaS
Craig Klepper Summary
Craig Klepper, based in Barberton, OH, US, is currently a Azure Solutions Architect at MacMillan, Sobanski & Todd, LLC. Craig Klepper brings experience from previous roles at OpenMethods and Virtual Hold Technology (VHT). Craig Klepper holds a 1995 - 2004 BS in Geology @ Kent State University. With a robust skill set that includes Avaya, IVR, Call Center, Genesys, Cisco ICM and more. Craig Klepper has 2 emails and 2 mobile phone numbers on RocketReach.
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