Craig Joachim Email & Phone Number
VP of Service Delivery @ MapleTronics
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Craig Joachim Location
- Goshen, IN, US
Craig Joachim Work
- VP of Service Delivery @ (March 2025 - Present)
- Business Technology Consultant @ (April 2024 - March 2025)
- Director of Customer Experience @ (November 2021 - November 2023)
- Consumer Communities Manager @ (October 2020 - November 2021)
- Customer Experience Architect @ (June 2020 - October 2020)
- Commercial Account Manager @ (July 2019 - June 2020)
- IT Operations Manager @ (September 2017 - May 2019)
- Service Desk Manager @ (August 2016 - September 2017)
- Service Desk Engineer @ (May 2016 - August 2016)
- Telecommunications Administrator @ (August 2014 - May 2016)
- Desktop Administrator @ (October 2012 - August 2014)
- Floor Manager @ PC Direct (August 2010 - October 2012)
Craig Joachim Education
- Indiana University South Bend
Informatics
2010-2012 - Purdue University Northwest
Computer Science
2009-2010
Craig Joachim Skills
- Customer Research
- Customer Experience
- Voice of the Customer
- Customer Success
- Strategic Planning
- Sales
- Customer Service
- Partner Relationship Management
- Software Installation
- VoIP
- Hardware Diagnostics
- Healthcare Information Technology
- HIPAA
- Sarbanes-Oxley Act
- IT Audit
- Troubleshooting
- Technical Support
- Information Technology
- Problem Management
- Business Continuity
- Vendor Management
- Incident Management
- Service Desk
- Telecommunications
- Business Process
- Manufacturing
- ITIL
- Sales Operations
- Project Management
- Computer Hardware
- Microsoft Office
- SCCM
- Citrix
- Coaching
- Strategic Partnerships
- IT Operations Management
- Windows 10
- Capacity Planning
- Management
- Team Building
Craig Joachim Summary
- Craig Joachim, based in Goshen, IN, US, is currently a VP of Service Delivery at MapleTronics. Craig Joachim brings experience from previous roles at Adams Remco Inc. and Lippert. Craig Joachim holds a 2010 - 2012 Informatics @ Indiana University South Bend. With a robust skill set that includes Customer Research, Customer Experience, Voice of the Customer, Customer Success, Strategic Planning and more. Craig Joachim has 2 emails and 4 mobile phone numbers on RocketReach.
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Craig Joachim
VP of Service Delivery
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