Technical Support Engineer (Stealthwatch) @ (July 2015 - November 2020)
Network Support Engineer @ (November 2013 - July 2015)
IT Service Desk Analyst @ D&SCI (June 2011 - April 2013)
Service Desk Analyst and ADPE Technician @ (October 2009 - July 2011)
Customer Support Engineer @ The Experts (October 2010 - April 2011)
Force Protection Officer and Base Operations @ (November 2007 - June 2009)
Flight Operations Coordinator @ (September 2002 - September 2005)
Cable Installer and Maintainer @ (December 1995 - August 2001)
Craig Gresham Education
Southern Polytechnic State University
B.S. (Technical & Professional Communication)
2007-2012
Craig Gresham Skills
OS X
Windows Server
Help Desk Support
NOC
Network Monitoring Tools
Citrix
Infrastructure
Service Desk
US Army
Network Security
Windows XP
Afghanistan
Windows 7
Customer Support
Steel Detailing
Security
Information Assurance
Sop
Metrics
Stone
Bandwidth
Handheld Devices
Itt
Technology
SDLC
Accounting
Human Resources
Networking
Local Area Network
Troubleshooting
System
McAfee
Data Recovery
Software Documentation
Switches
Utilization
TCP/IP
Microcomputers
Reports
Norton Ghost
Microsoft Office
Encryption
Security+
BMC Remedy
Training
Disaster Recovery
Acronis True Image
Cisco IOS
Printers
VPN
Documentation
Emerging Technologies
Stakeholders
Virus Removal
Information Management
Hardware
Dameware
Information Technology
Vehicles
Reserves
Multiplexers
DNS
Operating Systems
Iraq
Data Analysis
Imaging Software
Communication
System Administration
Business Operations
Software Packaging
TeamViewer
Professional Communication
CCNA
Lake Homes
Network Engineering
Network Administration
Technical Support
SQL
Servers
IMO
Covering
DHCP
Camp
Google Groups
Active Directory
Executive Management
Computer Hardware
Cables
ITIL
Software Installation
Microsoft Exchange
Microsoft SQL Server
Ability To Learn
Connectivity
Software
Image Capture
Deer
Ntop
Limits
Staff Development
Optimization
CompTIA Security+
Video Conferencing
Craig Gresham Summary
Craig Gresham, based in United States, is currently a Customer Success Specialist (Secure Network Analytics) at Cisco. Craig Gresham brings experience from previous roles at Cisco, ATT Mobility, D&SCI and ITT. Craig Gresham holds a 2007 - 2012 B.S. in Technical & Professional Communication @ Southern Polytechnic State University. With a robust skill set that includes OS X, Windows Server, Help Desk Support, NOC, Network Monitoring Tools and more. Craig Gresham has 1 emails and 3 mobile phone numbers on RocketReach.
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