2012 -2014 Senior Director, Customer Support Services @
2008 -2012 Director of Customer Support @
2006 -2008 Customer Service Support Manager @
2006 -2006 Service Delivery Manager @
2000 -2006 Customer Support Manager @
1998 -1999 Customer Support Engineer @
Craig Giangregorio Education
California State University San Marcos
MBA (Management)
2001-2003
San Diego State University
BS International Business
1989-1994
Craig Giangregorio Skills
Leadership
Enterprise Software
SDLC
Change Management
Vendor Management
Process Improvement
Service Management
Project Management
Call Center
Team Leadership
Talent Acquisition
Cross-functional Team Leadership
SaaS
Salesforce.com
Professional Services
Customer Service
Performance Management
Product Management
Program Management
Team Building
Account Management
Customer Satisfaction
Customer Retention
Visio
Business Intelligence
Call Centers
Human Resources
Management
CRM
Outsourcing
Healthcare
Sales
Recruiting
Integration
Customer Experience
Strategy
Cross Functional Team
Cross Functional Team Leadership
Craig Giangregorio Summary
Craig Giangregorio, based in San Diego, CA, US, is currently a Chief Customer Officer (CCO) at Inovaare Corporation. Craig Giangregorio brings experience from previous roles at Inovaare Corporation, Doddlenow, Community Health Group and SupplyPro, Inc.. Craig Giangregorio holds a 2001 - 2003 MBA in Management @ California State University San Marcos. With a robust skill set that includes Leadership, Enterprise Software, SDLC, Change Management, Vendor Management and more. Craig Giangregorio has 2 emails and 2 mobile phone numbers on RocketReach.
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