Chief Executive Officer @ (September 2019 - May 2021)
Head of Member Experience @ (March 2015 - September 2019)
Chief Customer Officer @ (May 2014 - March 2015)
Vice President, Customer Experience @ (March 2014 - April 2014)
Senior Director, Customer Support Services @ (May 2012 - March 2014)
Director of Customer Support @ (November 2008 - June 2012)
Customer Service Support Manager @ (November 2006 - October 2008)
Service Delivery Manager @ (January 2006 - October 2006)
Customer Support Manager @ (August 2000 - January 2006)
Customer Support Engineer @ (January 1998 - January 1999)
Craig Giangregorio Education
California State University San Marcos
MBA (Management)
2001-2003
San Diego State University
BS International Business
1989-1994
Craig Giangregorio Skills
Leadership
Enterprise Software
SDLC
Change Management
Vendor Management
Process Improvement
Service Management
Project Management
Call Center
Team Leadership
Talent Acquisition
Cross-functional Team Leadership
SaaS
Salesforce.com
Professional Services
Customer Service
Performance Management
Product Management
Program Management
Team Building
Account Management
Customer Satisfaction
Customer Retention
Visio
Business Intelligence
Call Centers
Human Resources
Management
CRM
Outsourcing
Healthcare
Sales
Recruiting
Integration
Customer Experience
Strategy
Cross Functional Team
Cross Functional Team Leadership
Craig Giangregorio Summary
Craig Giangregorio, based in San Diego, CA, US, is currently a Chief Customer Officer (CCO) at Inovaare Corporation. Craig Giangregorio brings experience from previous roles at Inovaare Corporation, Doddlenow, Community Health Group and SupplyPro, Inc.. Craig Giangregorio holds a 2001 - 2003 MBA in Management @ California State University San Marcos. With a robust skill set that includes Leadership, Enterprise Software, SDLC, Change Management, Vendor Management and more. Craig Giangregorio has 2 emails and 2 mobile phone numbers on RocketReach.
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