Craig Farley Email
AI and CX Strategist @ IP Integration
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Craig Farley Location
- Swindon, GB
Craig Farley Work
- AI and CX Strategist @ (November 2025 - Present)
- Head of Solution Consulting @ (August 2023 - November 2025)
- Head of Consulting @ (December 2019 - August 2023)
- Senior Consultant - Emerging Technologies and Transformation @ (January 2019 - December 2019)
- Senior Consultant - Workforce Optimisation and Automation (WFO and RPA) @ (April 2015 - January 2019)
- WFO Consultant @ (January 2011 - April 2015)
- Scheduling and Real Time Planning Manager @ (March 2010 - January 2011)
- Command Centre Manager @ (September 2007 - March 2010)
- Lead Real Time Analyst @ (September 2006 - September 2007)
- Dialler Manager @ (December 2005 - September 2006)
- Forecast Analyst @ (August 2004 - December 2005)
- Technical Support Analyst @ (April 2003 - August 2004)
Craig Farley Education
- Ulster University
BSc with Honours in Customer Contact Planning and Management (Business Administration and Management, General)
2014-2016 - The Ridgeway School 1993-1998
Craig Farley Skills
- Leadership
- Customer Experience
- Process Scheduler
- Consulting
- Customer Relations
- Planning
- Requirements Analysis
- Employee Engagement
- Process Automation
- Digital Transformation
- Call Center
- People Management
- Avaya Products
- Avaya
- Artificial Intelligence Ai
- Software Architecture
- Data Analysis
- Forecasting
- Telecommunications
- Communication
- Resource Management
- Process Improvement
- Workforce Management
- Chatbot Development
- IVR
- IT Consulting
- Robotic Process Automation Rpa
- Contact Centers
- Database Development
- SQLite
- Business Process
- Change Management
- Training
- Verint Workforce Optimization
- Customer Service
- Telephony
- Customer Support
- Blue Prism
- Project Planning
- Contact Centre
- Business Process Improvement
- SQL
- Management
- Scheduling
- Outsourcing
- Software Development
- Problem Solving
- Pre Sales
- Call Centers
- Service Delivery
- Performance Management
- Databases
- Artificial Intelligence
- Robotic Process Automation
Craig Farley Summary
- Craig Farley, based in Swindon, GB, is currently a AI and CX Strategist at IP Integration. Craig Farley brings experience from previous roles at IP Integration. Craig Farley holds a 2014 - 2016 BSc with Honours in Customer Contact Planning and Management in Business Administration and Management, General @ Ulster University. With a robust skill set that includes Leadership, Customer Experience, Process Scheduler, Consulting, Customer Relations and more. Craig Farley has 2 emails on RocketReach.
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