Craig Farley Email
AI and CX Strategist @ IP Integration
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Craig Farley Location
- Swindon, GB
Craig Farley Work
- 2025 -now AI and CX Strategist @
- 2023 -2025 Head of Solution Consulting @
- 2019 -2023 Head of Consulting @
- 2019 -2019 Senior Consultant - Emerging Technologies and Transformation @
- 2015 -2019 Senior Consultant - Workforce Optimisation and Automation (WFO and RPA) @
- 2011 -2015 WFO Consultant @
- 2010 -2011 Scheduling and Real Time Planning Manager @
- 2007 -2010 Command Centre Manager @
- 2006 -2007 Lead Real Time Analyst @
- 2005 -2006 Dialler Manager @
- 2004 -2005 Forecast Analyst @
- 2003 -2004 Technical Support Analyst @
Craig Farley Education
- Ulster University
BSc with Honours in Customer Contact Planning and Management (Business Administration and Management, General)
2014-2016 - The Ridgeway School 1993-1998
Craig Farley Skills
- Leadership
- Customer Experience
- Process Scheduler
- Consulting
- Customer Relations
- Planning
- Requirements Analysis
- Employee Engagement
- Process Automation
- Digital Transformation
- Call Center
- People Management
- Avaya Products
- Avaya
- Artificial Intelligence Ai
- Software Architecture
- Data Analysis
- Forecasting
- Telecommunications
- Communication
- Resource Management
- Process Improvement
- Workforce Management
- Chatbot Development
- IVR
- IT Consulting
- Robotic Process Automation Rpa
- Contact Centers
- Database Development
- SQLite
- Business Process
- Change Management
- Training
- Verint Workforce Optimization
- Customer Service
- Telephony
- Customer Support
- Blue Prism
- Project Planning
- Contact Centre
- Business Process Improvement
- SQL
- Management
- Scheduling
- Outsourcing
- Software Development
- Problem Solving
- Pre Sales
- Call Centers
- Service Delivery
- Performance Management
- Databases
- Artificial Intelligence
- Robotic Process Automation
Craig Farley Summary
- Craig Farley, based in Swindon, GB, is currently a AI and CX Strategist at IP Integration. Craig Farley brings experience from previous roles at IP Integration. Craig Farley holds a 2014 - 2016 BSc with Honours in Customer Contact Planning and Management in Business Administration and Management, General @ Ulster University. With a robust skill set that includes Leadership, Customer Experience, Process Scheduler, Consulting, Customer Relations and more. Craig Farley has 2 emails on RocketReach.
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