Workforce Coordinator @ (March 2014 - August 2014)
Client Services Manager @ (April 2010 - September 2013)
Workforce Analyst @ (November 2009 - April 2010)
Contact Center Manager @ (April 2002 - August 2008)
Service Delivery Manager @ Stream International, Inc. (December 1995 - April 2002)
Craig Everitt Education
Eastfield, Richland, UNT
Associate of Arts and Sciences (Computer Information Systems)
1992-1997
Craig Everitt Skills
Call Center
Workforce Management
Management
Forecasting
Process Improvement
Training
Service Delivery
Strategic Planning
Time Management
BPO
Account Management
Vendor Management
Coaching
Cloud Computing
Resource Management
CRM
Call Centers
Integration
Technical Support
Business Intelligence
Service Level Agreements
Contact Center Management
Start-ups
Program Management
Outsourcing
Operations Management
Customer Experience
Telecommunications
Staffing Analysis
SLA
Business Process Improvement
Contact Centers
Customer Relationship Management Crm
Start Ups
Workforce Planning
Business Process Outsourcing Bpo
Airports
Handheld Computers
Customer Relationship Management
Business Process Outsourcing
Craig Everitt Summary
Craig Everitt, based in Rowlett, TX, US, is currently a Workforce Planning Analyst at McKesson Corporation. Craig Everitt brings experience from previous roles at McKesson Corporation, QT Technologies, AT&T and Telvista. Craig Everitt holds a 1992 - 1997 Associate of Arts and Sciences in Computer Information Systems @ Eastfield, Richland, UNT. With a robust skill set that includes Call Center, Workforce Management, Management, Forecasting, Process Improvement and more. Craig Everitt has 2 emails and 1 mobile phone numbers on RocketReach.
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