Craig Davids Email
Director Customer Support Platforms @ DigiOutsource
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Craig Davids Location
- Cape Town, WC, ZA
Craig Davids Work
- Director Customer Support Platforms @ (May 2026 - Present)
- Divisional Manager - Operational Specialists and Analysts @ (March 2021 - April 2026)
- Operational Specialists Manager @ (July 2020 - February 2021)
- Head of Specialist Operations @ (October 2019 - July 2020)
- Operational Specialists Manager @ (July 2018 - September 2019)
- Project Manager: Technology @ (August 2017 - June 2018)
- VP of Managed Services @ (May 2016 - July 2017)
- Head Of Business Operations @ (January 2014 - April 2016)
- Head of Centre of Excellence @ (September 2011 - December 2013)
- Project and Account Manager @ (April 2006 - October 2013)
- Support Team Manager @ (January 2009 - December 2012)
- Developer @ (June 2003 - March 2006)
- Developer @ (January 2002 - January 2003)
Craig Davids Education
- Greenfields Institute of Business
(Leadership, Management)
2014-2014 - Faculty Training Institute
(Project Management)
2008-2008 - Cape Peninsula University of Technology 2000-2002
Craig Davids Skills
- Agile Methodologies
- Analysis
- Business Analysis
- Business Process
- Casino Management
- Change Management
- Chatbot Development
- Chatbots
- Contact Center Optimization
- Contact Center Technology
- Continuous Improvement
- Customer Experience
- Customer Service
- Data Analysis
- Data Analytics
- Data Privacy
- Data-Driven Insights
- Digital Innovation
- End to End Delivery
- Fostering inclusivity
- General Data Protection Regulation (GDPR)
- IT Operations
- IT Service Management
- Integration
- Large Language Models (LLM)
- Leadership
- Managed Services
- Management
- Microsoft Dynamics CRM
- Microsoft SQL Server
- Online Casino
- Online Gambling
- Operational Efficiency
- Operations Management
- Problem Solving
- Production Support
- Project Management
- Project Planning
- Requirements Analysis
- Resource Management
- Robotic Process Automation
- Software Development
- Software Development Life Cycle (SDLC)
- Software Project Management
- Stakeholder Management
- Strategic Leadership
- Strategic Planning
- Team Management
- Web Applications
- Workday
- SDLC
- Systems Analysis
- Databases
- Mobile Devices
- Boomi
- Microsoft Dynamics AX
- Business Development
- Strategy
- Program Management
- ServiceNow
- Blue Prism
- Software Development Life Cycle Sdlc
- Software Development Life Cycle
Craig Davids Summary
- Craig Davids, based in Cape Town, WC, ZA, is currently a Director Customer Support Platforms at DigiOutsource. Craig Davids brings experience from previous roles at DigiOutsource. Craig Davids holds a 2014 - 2014 Greenfields Institute of Business. With a robust skill set that includes Agile Methodologies, Analysis, Business Analysis, Business Process, Casino Management and more. Craig Davids has 2 emails on RocketReach.
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