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Craig Coutts Location
Glasgow, GB
Craig Coutts Work
Head of Planning @ (November 2013 - Present)
Capacity Planning Manager @ (January 2011 - November 2013)
Sales Estate Planning Manager @ (January 2007 - January 2011)
Capacity Planner @ (June 2003 - January 2007)
European Operations Supervisor @ (July 2000 - June 2003)
Employee Services Assistant @ (November 1997 - July 2000)
Craig Coutts Skills
Contact Centre
Planning
Stakeholder Management
Analysis
Negotiation
Workforce Management
Outbound
Excel
Call Center
Capacity Planning
Inbound
Scheduling
Data Analysis
CMS
Avaya
Genesys
ACD
Inbound Marketing
Contact Centers
Call Centers
Project Planning
Public Speaking
Business Development
Strategy
Training
Project Management
Research
Process Scheduler
Customer Experience
CRM
Team Management
Microsoft Excel
Change Management
Outsourcing
Service Delivery
Project Delivery
Performance Management
Craig Coutts Summary
Craig Coutts, based in Glasgow, GB, is currently a Head of Planning at Sky. Craig Coutts brings experience from previous roles at Sky and Hilton. With a robust skill set that includes Contact Centre, Planning, Stakeholder Management, Analysis, Negotiation and more. Craig Coutts has 3 emails and 1 mobile phone numbers on RocketReach.
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